Gina Anderson
Arlington,TX
Summary
Successful Inside Sales Specialist adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering over 30 years of sales excellence.
Overview
19
19
years of professional experience
Work History
Inside Sales Specialist
The Window Store
Wrightwood, CA
06.2020 - Current
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Created and update customer accounts with relevant information.
- Managed over 50 calls daily.
- Answer customers' questions regarding products, prices and availability.
- Increased sales by following through on open quotes to close sales.
- Used CRM to maintain detailed contact logs and account records.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Inside Sales Supervisor
Milgard Manufacturing Inc.
Grand Prairie, TX
01.2015 - 05.2020
- Set and exceeded inside sales goals by 10% per year by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through product knowledge.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Developed comprehensive training program for new hires and provided informative on-boarding materials.
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
Customer Service Coordinator
Milgard Manufacturing Inc.
Sacramento, CA
09.2013 - 12.2014
- Managed caseload of up to 200 individuals.
- Increased customer satisfaction by resolving service issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Oversaw appointment scheduling and itinerary coordination for both clients and service technicians.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Customer Service Representative
Ply Gem Pacific Windows
West Sacramento, CA
07.2006 - 08.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN12.2020
Master of Science - Business Administration And Management
University of Phoenix
Tempe, AZ10.2010
Skills
- Inside Sales Person Awards 2016 & 2017
- Customer Relationship Management
- Ability to analyze blueprints
- Order management
- Database Management
- Client Retention
- Solution Development
- Expansive Personal Network
Timeline
Inside Sales Specialist
The Window Store
06.2020 - Current
Inside Sales Supervisor
Milgard Manufacturing Inc.
01.2015 - 05.2020
Customer Service Coordinator
Milgard Manufacturing Inc.
09.2013 - 12.2014
Customer Service Representative
Ply Gem Pacific Windows
07.2006 - 08.2013
Master of Science - Industrial And Organizational Psychology
Capella University
Master of Science - Business Administration And Management
University of Phoenix
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