Gina Bado
College Park,MD
Summary
Focused Chat Specialist skilled in delivering caring and compassionate support to address crisis issues. Well-versed in leading one-on-one sessions to improve client well-being and advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Solid team player with a positive demeanor and proven skills in establishing rapport with clients.
Overview
9
9
years of professional experience
Work History
988 Crisis Chatline Counselor
Community Crisis Services
4316 Farragut St, Hyattsville, MD, 20781
04.2022 - 09.2023
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Delivered individualized counseling services to clients working through issues such as assault, grief, mental illness, and substance abuse.
- Evaluated patients and their level of risk based on mental and physical parameters discovered throughout the chat.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Maintained client records to document assessment, treatment plans and progress.
- Developed and implemented treatment plans and modified according to presentation.
- Proven ability to learn quickly and adapt to new situations.
Certified Nursing Assistant
Adventist Healthcare - White Oak Medical Center
11890 Healing Wy, Silver Spring, MD 20904
04.2018 - 02.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Waittress
Dave & Buster's
8661 Colesville Rd Suite E102, Silver Spring, MD
05.2014 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Certified Nursing Assistant
Regent Healthcare
1344 Ashton Road Suite 201 Hanover, MD 21076
02.2015 - 03.2018
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and at home to deliver high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Lifeline Crisis Intervention -
Lifeline Crisis Training
04.2022
CNA/ GNA Certification - Nursing
Montgomery College
Rockville, MD06.2016
High School Diploma -
Parkdale High School
Riverdale, MD06.2012
Skills
- Suicide Intervention
- Client Support
- Emotional Support
- Counseling Services
- Patient Records
- Crisis Situations
- Creative Solutions
- Confidentiality Requirements
- Community Resources
- Risk Evaluation
- Community Mental Health Programs
- Service Referrals
- Crisis Documentation
- Personal Safety Planning
- Customer Satisfaction
Timeline
988 Crisis Chatline Counselor
Community Crisis Services
04.2022 - 09.2023
Certified Nursing Assistant
Adventist Healthcare - White Oak Medical Center
04.2018 - 02.2020
Certified Nursing Assistant
Regent Healthcare
02.2015 - 03.2018
Waittress
Dave & Buster's
05.2014 - 02.2020
Lifeline Crisis Intervention -
Lifeline Crisis Training
CNA/ GNA Certification - Nursing
Montgomery College
High School Diploma -
Parkdale High School