Gina Bado
College Park,MD
Summary
Focused Chat Specialist skilled in delivering caring and compassionate support to address crisis issues. Well-versed in leading one-on-one sessions to improve client well-being and advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Solid team player with a positive demeanor and proven skills in establishing rapport with clients.
Overview
9
9
years of professional experience
Work History
988 Crisis Chatline Counselor
Community Crisis Services
04.2022 - 09.2023
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Delivered individualized counseling services to clients working through issues such as assault, grief, mental illness, and substance abuse.
- Evaluated patients and their level of risk based on mental and physical parameters discovered throughout the chat.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Maintained client records to document assessment, treatment plans and progress.
- Developed and implemented treatment plans and modified according to presentation.
- Proven ability to learn quickly and adapt to new situations.
Certified Nursing Assistant
Adventist Healthcare - White Oak Medical Center
04.2018 - 02.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Waittress
Dave & Buster's
05.2014 - 02.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Certified Nursing Assistant
Regent Healthcare
02.2015 - 03.2018
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and at home to deliver high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Lifeline Crisis Intervention -
Lifeline Crisis Training
04.2022
CNA/ GNA Certification - Nursing
Montgomery College
Rockville, MD06.2016
High School Diploma -
Parkdale High School
Riverdale, MD06.2012
Skills
- Suicide Intervention
- Client Support
- Emotional Support
- Counseling Services
- Patient Records
- Crisis Situations
- Creative Solutions
- Confidentiality Requirements
- Community Resources
- Risk Evaluation
- Community Mental Health Programs
- Service Referrals
- Crisis Documentation
- Personal Safety Planning
- Customer Satisfaction
Timeline
988 Crisis Chatline Counselor
Community Crisis Services
04.2022 - 09.2023
Certified Nursing Assistant
Adventist Healthcare - White Oak Medical Center
04.2018 - 02.2020
Certified Nursing Assistant
Regent Healthcare
02.2015 - 03.2018
Waittress
Dave & Buster's
05.2014 - 02.2020
Lifeline Crisis Intervention -
Lifeline Crisis Training
CNA/ GNA Certification - Nursing
Montgomery College
High School Diploma -
Parkdale High School
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