Gina Beltran
Louisville,KY
Summary
Customer Service Representative with a passion for providing exceptional customer service. Organized and dependable with outstanding oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Server
Naive Restaurant
Louisville, KY
11.2022 - 09.2023
- Recorded food and drink orders and served customer requests to highest standards.
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Provided efficient and effective customer service which contributed to improved rates of return in business
- Demonstrated strong organizational and time management skills while managing multiple customer groups
- Helped managers train new serving staff
UPS Package Handler
United Parcel Service
Louisville, KY
11.2021 - 11.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Sorted items according to its destination.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolution.
- Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
Customer Service Representative
Nordstrom Department Store
Louisville, KY
11.2018 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs and requests.
- Handled customer inquiries and maintained accurate and detailed records
- Assisted vendors with setting appointments and special order requests.
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating a welcoming, positive experience.
Education
In Progress - Apparel And Accessories Marketing Operations
University of Louisville
Louisville 01.2018 - 07.2019
High School Diploma -
J. Graham Brown School
Louisville, KY07.2017
Skills
- Microsoft applications
- Bilingual Spanish
- Excellent oral and written communication skills
- Sales expertise
- Creative problem solving
- Complaint resolution
- Account management
- Administrative support
Timeline
Server
Naive Restaurant
11.2022 - 09.2023
UPS Package Handler
United Parcel Service
11.2021 - 11.2022
Customer Service Representative
Nordstrom Department Store
11.2018 - 11.2021
In Progress - Apparel And Accessories Marketing Operations
University of Louisville
01.2018 - 07.2019
High School Diploma -
J. Graham Brown School
Similar Profiles
ARTI SINGHARTI SINGH
Head of Sales & Marketing at Naive Power Projects Pvt. Ltd.Head of Sales & Marketing at Naive Power Projects Pvt. Ltd.
Megan PrichardMegan Prichard
Server at Naive Kitchen + BarServer at Naive Kitchen + Bar
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
Maria GomezMaria Gomez
Lead Care Manager at Pair TeamLead Care Manager at Pair Team
Evelyn RobertsEvelyn Roberts
Human Resources at Driftboat ManagementHuman Resources at Driftboat Management