Iman Bingham
Summary
Dedicated professional with experience in customer service and event coordination, notably at Elwood Hotel & Suites. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in Microsoft Applications and adept at managing multiple tasks efficiently, ensuring smooth operations and high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
Elwood Hotel & Suites
Lexington, KY
01.2026 - Current
- Manage patron seating during peak hours, ensuring timely service and high guest satisfaction
- Address guest concerns and requests promptly to enhance the dining experience
- Support and collaborate with co-workers to ensure an efficient work environment
Substitute Teacher
Fayette County Public Schools ( FCPS )
02.2025 - Current
- Executed lesson plans ensuring seamless classroom continuity during teacher absences.
- Facilitated communication with students, staff, and guardians to address and support student needs.
- Modified instructional materials to engage diverse student learning styles.
- Maintained accurate attendance records and reported student progress.
Server
BJ's Brewhouse
07.2023 - 10.2025
- Processed orders accurately using POS system for transactions.
- Mitigated potential conflicts, fostering a positive work environment.
- Prioritized responsibilities, streamlining tasks for greater productivity.
- Evaluated situations, adapting approaches to meet changing conditions.
Server
Texas Roadhouse
05.2022 - 12.2022
- Trained new servers to ensure consistent service standards.
- Coordinated with kitchen staff to address customer allergies and special requests.
- Implemented customer feedback to enhance service quality and refine menu offerings.
Desk assistant
WKU Housing and Residence
Bowling Green, Ky
01.2020 - 02.2022
- Coordinated resident engagement events and programs to foster community involvement.
- Maintained accurate resident records and housing assignments to support effective management.
- Provided administrative support to housing staff for efficient operations.
- Answered, screened, and forwarded calls to ensure timely communication and support.
- Performed general administrative tasks such as photocopying, scanning, faxing.
Call center representative
Covid-19 Hotline
05.2021 - 07.2021
- Resolved customer concerns about testing locations and vaccination availability, ensuring access to vital health services.
- Provided accurate Covid-19 guideline information, enhancing caller understanding and compliance.
- Tracked interactions in CRM software, facilitating effective follow-up and improving customer experience.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05-2026
Bachelor of Arts - Sociology
University of Kentucky
Lexington, KY05-2026
Dual Major: Psychology & Sociology
Western Kentucky University
Bowling Green, KY05-2022
Skills
- Customer Service
- Event coordination
- Data entry
- Recordkeeping management
- Microsoft Applications
- Google Applications
- Office copiers
- Multi-line telephone system
- Fax machines
- PA system
Timeline
Server
Elwood Hotel & Suites
01.2026 - Current
Substitute Teacher
Fayette County Public Schools ( FCPS )
02.2025 - Current
Server
BJ's Brewhouse
07.2023 - 10.2025
Server
Texas Roadhouse
05.2022 - 12.2022
Call center representative
Covid-19 Hotline
05.2021 - 07.2021
Desk assistant
WKU Housing and Residence
01.2020 - 02.2022
Bachelor of Arts - Psychology
University of Kentucky
Bachelor of Arts - Sociology
University of Kentucky
Dual Major: Psychology & Sociology
Western Kentucky University