Gina Boyer
Redford,MI
Summary
Results-driven logistics coordinator with expertise in workflow optimization, team collaboration, and inventory management. Proven ability to enhance operational efficiency and adapt to unexpected disruptions.
Overview
2024
2024
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Detroit
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory by restocking shelves and ensuring medication availability.
- Operated pharmacy software to process prescriptions and maintain accurate records.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare professionals to resolve prescription discrepancies.
- Conducted regular quality checks to ensure compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Logistics Coordinator
Ryder Integrated Logistics
Novi, MI
04.2021 - 05.2023
- Coordinated shipment schedules to enhance delivery efficiency and meet customer requirements.
- Managed inventory levels using supply chain management systems to optimize stock availability.
- Developed relationships with carriers to ensure timely transportation of goods and reduce delays.
- Analyzed logistics data to identify trends and implement process improvements for operational efficiency.
- Collaborated with cross-functional teams to streamline communication and improve overall service delivery.
- Trained new team members on logistics processes and best practices for effective workflow integration.
- Executed daily logistical operations, ensuring compliance with safety regulations and company policies.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Traffic Coordinator
Hollingsworth Logistics
Romulus, MI
08.2016 - 04.2020
- Coordinated inbound and outbound shipments to optimize transportation schedules.
- Monitored freight costs and negotiated rates with carriers for cost-effective logistics solutions.
- Implemented tracking systems to enhance visibility of shipment statuses and improve customer communication.
- Collaborated with cross-functional teams to streamline operations and resolve logistical challenges.
- Assisted in training new staff on logistics software and operational best practices for efficiency gains.
- Maintained accurate records of shipping documentation to support audits and regulatory compliance efforts.
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
Customer Service Representative
AT&T
Detroit, MI
12.2013 - 02.2016
- Delivered exceptional customer support through phone and chat channels, resolving inquiries efficiently.
- Managed customer accounts, ensuring accuracy in billing and service modifications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Receiving Clerk
Anchor Staffig
Detroit, MI
06.2011 - 12.2013
- Streamlined workflow processes, resulting in improved efficiency in product handling and storage.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted regular inventory audits to maintain accuracy and minimize discrepancies in stock levels.
- Regularly reviewed invoices and double-checked orders.
- SAP System
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Education
High School Diploma -
Catherine Fergueson
Detroit, MIPharmacy Technician
Kaplan University
Detroit, MISkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
Timeline
Logistics Coordinator
Ryder Integrated Logistics
04.2021 - 05.2023
Traffic Coordinator
Hollingsworth Logistics
08.2016 - 04.2020
Customer Service Representative
AT&T
12.2013 - 02.2016
Receiving Clerk
Anchor Staffig
06.2011 - 12.2013
Pharmacy Technician
CVS Pharmacy
High School Diploma -
Catherine Fergueson
Pharmacy Technician
Kaplan University