Gina Cadell
Manteno,IL
Summary
Results-oriented administrative professional with a strong background in customer service and office management. Adept at establishing collaborative service environments through targeted operational initiatives, contributing to enhanced customer satisfaction and strengthened client relationships. Seeking an opportunity to leverage skills in administrative support and customer service within a dynamic team environment.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
American Cylinder Co., Inc.
Peotone, IL
01.2022 - Current
- Utilized CRM System to capture client orders and generate quotations, leading to increased sales through improved order accuracy and timely quote deliveries
- Planned and organized shipping documentation, including Bill of Lading, ensuring streamlined logistics and accurate, on-time product distribution
- Prepared and emailed invoices, processed payments, and documented account updates, effectively safeguarding revenue through accurate and timely financial transactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Experience Associate
Riverside Senior Life Communities, Assisted Living & Memory Care
Bourbonnais, IL
10.2021 - 01.2022
- Collaborated with healthcare staff to monitor, track, and convey crucial information for senior citizen residents, optimizing treatment planning and care delivery
- Enhanced patient satisfaction by actively assisting physical therapist in implementing personalized exercise routines for memory care residents, promoting physical well-being and overall happiness
- Applied keen evaluative approach to assess residents, addressing wounds, behavioral concerns, and medically relevant symptoms, leading to more targeted and effective care strategies
- Took initiative in organizing and replenishing unit supplies, ensuring team readiness for anticipated demands, contributing to efficiency of daily operations and prompt care delivery.
Clerical Associate
Transformco, Sears, Brass Ring
Manteno, IL
08.2021 - 09.2021
- Applied consultative sales techniques to understand customer needs, providing personalized product and service recommendations, leading to increased sales and enhanced customer experience
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
Customer Service Representative
BASCO
University Park, IL
06.2021 - 07.2021
- Engineered and executed customer service initiatives resulting in substantial decrease in wait times, enhancing overall service efficiency and customer experience
- Gathered and analyzed customer feedback, driving process changes that surpassed customer satisfaction goals, demonstrating proactive approach to continuous improvement.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Enterprise Coated Products, Inc.
Manteno, IL
02.2016 - 06.2021
- Managed customer portfolio of 70+ distributors, providing expert advice and utilizing in-depth product knowledge to deliver high-quality customer service
- Coordinated shipping operations, ensuring timely fulfillment, tracking, and delivery of client orders, contributing to efficient logistics and customer satisfaction
- Conducted cycle counts and effectively reconciled delivery issues, surpassing client expectations and maintaining reliable supply chain
- Resolved billing issues, efficiently enhancing client satisfaction levels and fostering positive relationships that positively impacted sales
- Optimized customer service through collaborative operational initiatives, creating service environment that improved overall client experience and streamlined processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Epic EMR Clerical Analyst
Riverside Hospital
Kankakee, IL
12.2014 - 01.2016
- Conducted comprehensive analysis and alignment of electronic medical records from physicians and hospital, ensuring 100% accuracy and HIPAA compliance
- Compiled, abstracted, and coded patient data using classification manuals and standard systems, contributing to accurate and organized medical records for improved patient care.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted system analysis and implementation to maintain and improve computer systems.
Customer Service Representative
Prestwick Country Club
Frankfort, IL
04.2006 - 10.2014
- Organized and executed lady-themed golf events and parties in collaboration with Pro Shop Manager, significantly contributing to growth of client numbers and overall customer engagement
- Collaborated with management and vendors to address defective services, proactively determining corrective actions and ensuring continuous improvement of service quality
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Applied Science - Medical Coding And Billing
Colorado Technical University
Online11.2011
Skills
- Customer Service
- Project Management
- Records Management
- Process Improvements
- Clerical Duties
- Customer Engagement
- Order Accuracy
- Microsoft Office
- HIPAA Compliance
- PowerPoint
- Microsoft Outlook
- Order Processing
- Filing
- Shipping and Logistics
- Critical Thinking
- Data Entry
- Active Listening
Timeline
Customer Service Representative
American Cylinder Co., Inc.
01.2022 - Current
Experience Associate
Riverside Senior Life Communities, Assisted Living & Memory Care
10.2021 - 01.2022
Clerical Associate
Transformco, Sears, Brass Ring
08.2021 - 09.2021
Customer Service Representative
BASCO
06.2021 - 07.2021
Customer Service Representative
Enterprise Coated Products, Inc.
02.2016 - 06.2021
Epic EMR Clerical Analyst
Riverside Hospital
12.2014 - 01.2016
Customer Service Representative
Prestwick Country Club
04.2006 - 10.2014
Associate of Applied Science - Medical Coding And Billing
Colorado Technical University