Gina Casaga
Huntington Beach,CA
Summary
Persuasive professional with expertise in scheduling and exceptional customer service. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
43
43
years of professional experience
Work History
Appointment Scheduler
Woodbridge Optometry
Irvine, CA
03.2018 - Current
- Scheduled and confirmed appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Verified insurance information prior to appointment booking.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Updated and maintained databases with current information.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist/Appointment Scheduler
Pacific Eye Care Optometry
Huntington Beach , CA
09.2005 - 01.2018
- Greeter and check in all patients.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Department Administrator
Mitsubishi Electronics
Cypress, CA
08.1987 - 05.1999
- Organized and maintained documents, files and records.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Monitored office supplies to replenish needed inventory before depletion.
- Generated purchase orders for equipment repairs or replacements as needed.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Drafted correspondence for various internal communications such as memos, emails, letters.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated office events, seminars and meetings for staff and clients.
Receptionist
Law offices of Carl Cappozzola
Torrance , CA
12.1981 - 05.1987
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Cosmetology
John Peri Beauty College
Lomita, CA06-1982
High School Diploma -
South High School
Torrance, CA06-1981
Skills
- Patient flow management
- Calendar management
- Data entry proficiency
- Insurance verification
- Scheduling expertise
- Appointment confirmation
- Chart updating
- Point-of-sale system
- Email management
- Client relationship building
- Follow-up skills
Timeline
Appointment Scheduler
Woodbridge Optometry
03.2018 - Current
Receptionist/Appointment Scheduler
Pacific Eye Care Optometry
09.2005 - 01.2018
Department Administrator
Mitsubishi Electronics
08.1987 - 05.1999
Receptionist
Law offices of Carl Cappozzola
12.1981 - 05.1987
Cosmetology
John Peri Beauty College
High School Diploma -
South High School
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