Summary
Overview
Work History
Education
Skills
Work ability
Timeline
Manager

Gina Cozzi

Bartender
Ventnor City,NJ

Summary

Adept at juggling high-volume dining and ensuring guest satisfaction, I honed my exceptional customer service and POS system proficiency at Docks Oyster House. My approach, blending hospitality service expertise with strong work ethic, consistently enhances customer experiences, demonstrating my ability to exceed in fast-paced environments. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

19
19
years of professional experience

Work History

Server

Docks Oyster House
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender/server

Gallaghers Steakhouse
Atlantic city, Nj
11.2006 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

Fuze
Avalon, Nj
06.2005 - 09.2016
  • Streamlined order-taking process to minimize wait times for diners.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Completed 4 Years -

Middle Township High School
Cape May Court House, NJ
06.1990

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • High-volume dining
  • Service prioritization
  • Food safety understanding

Work ability

I have been in the restaurant industry for over 30 years, I have worked in every aspect in the front of house, started busing at the age of 14, became server at 18, years later became a bartender, been serving and bartending till this day. My family was and some still in the business, I was taught by the best( my Mother)

I take my job seriously and give people the service that I would want to be given. I am a professional fast worker, very friendly and attentive, I have followers that come in and see me. In today’s world it is hard to find good help, I can deliver all the things that should be done. I work in an establishment that workers are always late to work, always on their cell phones, I come in half hour earlier for my shift and right away start my duties. I just wanted to give a little background of myself. Thank you for taking the time to read over my resume.

Timeline

Server

Docks Oyster House
06.2023 - Current

Bartender/server

Gallaghers Steakhouse
11.2006 - 01.2021

Bartender

Fuze
06.2005 - 09.2016

Completed 4 Years -

Middle Township High School
Gina CozziBartender