GINA CRUZ
Jacksonville,FL
Summary
Insightful results-driven Customer Service Representative nominated to represent Ally for this year's Banksgiving for my outstanding customer service skills. Provide support in the team chat to other agents to help ensure our customers receive best in class service. Mentored new agents during their training period.
Enthusiastic Teacher with 18 years of experience instructing students with a wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues, and supervisors.
Overview
24
24
years of professional experience
Work History
Sr. Guest Educator
KIPP Impact Academy
11.2023 - Current
- Enhanced student understanding by utilizing diverse instructional strategies and multimedia tools.
- Increased student participation by incorporating hands-on activities and real-world examples in lessons.
- Mentored struggling students, providing one-on-one support to improve their academic performance.
- Implemented classroom management techniques to maintain a disciplined and positive learning environment.
- Collaborated with adults and children to provide safe and educational experience.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Shifted between formal and informal methods of teaching to keep students engaged.
TEACHER
The Potters House Christian Academy
02.2022 - 07.2023
- Built and strengthened positive relationships with students, parents, and teaching staff
- Prepared and maintained classroom environments appropriate for student learning and physical, social, and emotional development
- Managed student behavior in classroom by establishing and enforcing rules and procedures
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques
- Supervised students throughout the day, both in classroom and outside during breaks
- Differentiated instruction according to student skill level
- Established and enforced rules for behavior and procedures to maintain order among students
- Participated in workshops, trainings, and conferences to improve educational skills.
CUSTOMER SERVICE- BANKING DEPOSITS
Ally Financial Inc
09.2019 - 02.2022
- Provide friendly and efficient, to assigned bank customers, by telephone and email
- Perform set-up and maintenance of customer accounts
- Provide operational support for new client base daily account activity, including large depositors with heavy transactional volume
- Receive, research and resolve customer issues
- Serve as a liaison between the Fiduciary Banking department and other areas of the bank to ensure customer issues are resolved
- Responsible for CD, Trust, and IRA policies and procedures
- Meet or exceed all assigned operational, customer-experience metrics
- Accurately update systems and databases with status details and other information relating to customer concerns or needs
ACCOUNT RECONSTRUCTION SPECIALIST
Ally Financial, Inc
01.2017 - 02.2022
Auto Finance
01.2017 - 09.2019
- Responsible for the reconstruction of auto loan payment histories by reassembling applied funds and accrued charges placed on the customer's account by analyzing and researching multiple internal systems/controls
- Review and validate incoming credit bureau disputes made by customers
- Ensure complete and accurate report findings are sent to all 3 credit bureau reporting agencies in accordance with internal and external regulatory compliance guidelines
- Pilot and test new operating systems and department procedures
- Work with upper management to fine-tune newly adapted policies and procedures by communicating resolutions.
PARENT FACILITATOR
Neighbor to Family
06.2015 - 04.2017
- Accountable for planning, implementing, evaluating, facilitating, and reporting on all components of the Neviaser STAR Parenting Program
- Provide individual parenting classes to families in need due to children being in foster care
- Assist parents with coached supervised visits with children to ensure proper nurturing techniques are being used Report findings and recommendations from each visit Enter and interpret data to evaluate risk levels of abuse Analyze evidence and apply relevant laws, regulations, policies, and precedents in order to reach conclusions
- Prepare written opinions or decisions regarding cases
- Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
TEACHER
The Potter's House Christian Academy
08.2000 - 06.2015
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
- Adapt teaching methods and instructional materials to meet students' varying needs and interests
- Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs
- Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Prepare materials and classrooms for class activities
- Observe and evaluate students' performance, behavior, social development, and physical health.
FOSTER PARENT
Florida Baptist Children's Home
03.2007 - 04.2015
- Provide consistent and realistic discipline, guidance, established routines, and monitor education process
- Transport child to activities, meetings, appointment, etc
- Administer all prescribed medication as directed and keep log of medication as required by the state
- Work with biological family as an extension of their family rather than an alternative to the family
- Met all training requirements.
Education
Traditional Foster Care Home Certified Nurturing Parent Facilitator Elementary Teaching Certificate CPR/First Aid -
B.A. - Christina Education
LOGOS CHRISTIAN COLLEGE
Jacksonville, FL05.2004
A.A - Business
ROCKLAND COMMUNITY COLLEGE
Suffern, NY05.1993
Skills
- Exceptional problem-solving skills
- Strong ability to plan, prioritize and organize
- Ability to interpret policies, perform analytical research and investigations
- Strong rapport building skills
- Ability to lead
- Interactive Teaching and Learning
- Student Records Management
- Technology Integration
- Differentiated Instruction
Timeline
Sr. Guest Educator
KIPP Impact Academy
11.2023 - Current
TEACHER
The Potters House Christian Academy
02.2022 - 07.2023
CUSTOMER SERVICE- BANKING DEPOSITS
Ally Financial Inc
09.2019 - 02.2022
ACCOUNT RECONSTRUCTION SPECIALIST
Ally Financial, Inc
01.2017 - 02.2022
Auto Finance
01.2017 - 09.2019
PARENT FACILITATOR
Neighbor to Family
06.2015 - 04.2017
FOSTER PARENT
Florida Baptist Children's Home
03.2007 - 04.2015
TEACHER
The Potter's House Christian Academy
08.2000 - 06.2015
Traditional Foster Care Home Certified Nurturing Parent Facilitator Elementary Teaching Certificate CPR/First Aid -
B.A. - Christina Education
LOGOS CHRISTIAN COLLEGE
A.A - Business
ROCKLAND COMMUNITY COLLEGE
Similar Profiles
Kimlee WiltshireKimlee Wiltshire
Teacher, Grade 1 at Kipp Impact AcademyTeacher, Grade 1 at Kipp Impact Academy
NeQuana AlexanderNeQuana Alexander
Behavior Interventionist at Kipp Impact Middle SchoolBehavior Interventionist at Kipp Impact Middle School
THOMAS (Mac) M. SHOEMAKER, JRTHOMAS (Mac) M. SHOEMAKER, JR
Teacher at Kipp Impact Middle SchoolTeacher at Kipp Impact Middle School