Gina DeRaffele
Hackensack,NJ
Summary
Customer service professional with exceptional communication skills and a strong work ethic. Proven ability to resolve customer concerns efficiently in fast-paced environments, enhancing overall service experiences. Reliable team player committed to delivering high-quality support while maintaining professionalism.
Overview
9
9
years of professional experience
Work History
Receptionist, Accounts Receivable
General Plumbing Supply
Tenafly, New Jersey
02.2025 - Current
- Managed collections activity by contacting customers regarding past due balances and resolving billing disputes to maintain positive relationships.
- Processed payments and applied accurately to customer accounts, ensuring timely updates and accuracy.
- Entered, posted, and scanned accounts receivable documents into accounting software, streamlining documentation for efficient record-keeping.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled daily cash receipts with bank deposits.
Receptionist/Sales Support Coordinator
Kundert Motors
Hasbrouck Heights, New Jersey
03.2021 - 02.2025
- Greeted customers warmly and efficiently, enhancing first impressions at dealership.
- Scheduled appointments for service and sales, optimizing daily workflow.
- Collaborated with sales team to coordinate customer follow-ups and leads.
- Assisted with administrative tasks, ensuring accurate filing and organized records.
- Utilized dealership software to update customer information and service records.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided comprehensive administrative support, including typing letters, filing, and scanning documents to streamline office operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in administrative tasks, including filing documents and managing records.
- Scheduled and confirmed appointments.
Customer Service Representative
General Aviation Terminal
Teterboro, New Jersey
02.2017 - 03.2020
- Managed customer inquiries regarding reservations and service options, scheduled arrival and departure reservations
- Provided professional customer service and operational support to airline crew and passengers to ensure smooth airport operations, on time departures and a positive travel experience.
- Booked hotels, ground transportation, arranged catering for crew and passengers.
Education
High School Diploma -
Ridgewood High School
Ridgewood, NJSkills
- Payment processing
- Data entry
- Appointment scheduling
- Invoice reconciliation
- Customer account management
- Billing dispute resolution
- Customer relationship management
Timeline
Receptionist, Accounts Receivable
General Plumbing Supply
02.2025 - Current
Receptionist/Sales Support Coordinator
Kundert Motors
03.2021 - 02.2025
Customer Service Representative
General Aviation Terminal
02.2017 - 03.2020
High School Diploma -
Ridgewood High School