GINA DORNAN
Flemington,NJ
Summary
Experienced Practice Manager. Extensive experience in customer service. Formerly a Revenue Cycle Management professional and an accomplished professional biller responsible for the full life cycle of all professional charges, I am also a former professional medical coder. Experience with coding review, chart audits, and coding education. Experienced professional in medical software and electronic medical records implementation, supporting many medical offices with the software. Displays confidence, strives to inspire and motivate others to achieve goals, is a clear communicator, demonstrates decisiveness, and has a positive personality.
Overview
23
23
years of professional experience
Work History
Practice Manager
Hunterdon Urological Associates
11.2020 - Current
- Company Overview: Owned by Hunterdon Health.
- Daily functions of a busy medical practice.
- UKG - Manage Time Cards.
- Annual staff evaluations.
- Oversee Patient Scheduling
- Staff Schedule and PTO Management.
- Symplr Net Learning, Performance, Recruiter Interview, and Hire - Organization Internal System.
- NSPG - National Safety Patient Goals - Quarterly Reports
- Budget - Tagetik - Spreadsheets INFOR Purchase Inquiry
- Facility Work Request.
- NextGen Portal on Demand.
- Communicate with Property Management
- Manage and report Stericycle's medical state requirements and Docuvault/Shredding.
- Patient billing issues - speak directly with patients, and de-escalate concerns.
- Encounter preparation for billing.
- Manage drug representatives' visits.
- Residents Program - Schedule Residents to Shadow Physicians.
- Manage Physician's Licenses and Certificates.
- Attend the Leadership Meeting.
- Attend manager meetings.
- Head Monthly Staff Meetings.
- Patient Calls - De-escalate Concerns.
- Maintain all equipment maintenance in the office:
- C-Arm, bladder scanners, uroflow machines, prostate biopsy US, cystoscopes, etc.
- Manage Physician websites
- IMED-Nimble-SIS/HCS-HST/BASC - (down/upload op notes), Bridgewater Ambulatory Center.
- QCPR - View Operative Notes
- Manage Web Exchange (On-Call Schedule), NextGen EHR - Templating, and Navigate System to Support Staff and Patients.
- McKesson - Order Office Medical Supplies.
- Staples - Order Office Supplies.
- INFOR -Internal Ordering System for Medical Supplies
- Taylor Smartworks - Order Business Cards and Envelopes.
- Instamed - Credit Card Company - Balance, Staff, Collection, Batches.
- Bank Deposits.
- Practice Portal
Patient Account Manager
Adult & Pediatric Urology of Hunterdon
Flemington, NJ
01.2010 - 11.2020
- Responsible for all billing and coding functions of a Urology practice including maintaining 22 days in Accounts Receivable and a collection percentage of 99
- Work with patients regarding balances, establishing payment plans and collection agency activities
- Responsible for daily and monthly financial reporting and reconciliation
- Support full staff in all areas
- Educate and keep the office up to date on current processes
- Manage full staff on advice with daily tasks of collecting information and implementing information in Next Gen medical software and problem solving
EHR Implementation Specialist
Hunterdon Healthcare Partners
Flemington, NJ
01.2008 - 01.2010
- Coordinated and led the deployment of NextGen EHR across multiple hospital-employed and independent practices
- Created end user training documentation
- Provided end user support
Billing/Coding Representative
Hunterdon Medical Center - Central Billing Office
Flemington, NJ
01.2002 - 01.2008
- Responsible for posting all charges and payments for multiple practices including Primary Care and Urology specialties using NextGen PM
- Designed and implemented a coding compliance chart audit program
- Responsible for managing Medicare ADRs (Additional Document Requests) including chart audits to ensure proper coding for reimbursement
- Trained Billing Specialists on NextGen PM as practices transitioned from Medical Manager to NextGen
Education
Certificate of Completion - Medical Billing and Coding
Career Institute of Technology
Easton, PA01.2003
Certificate of Completion - Medical Billing
Raritan Valley Community College
Branchburg, NJ01.2002
Skills
- Team Leadership
- Problem solving
- Critical thinking
- Resilience
- Organization
- Quick learner
- Regulatory compliance
- Technology
- Google Documents
- Google Sheets
- Google Drive
Certifications And Memberships
- Former Certified Professional Coder, American Association of Professional Coders 2003-2023
- Recertified for ICD10, 2015
Timeline
Practice Manager
Hunterdon Urological Associates
11.2020 - Current
Patient Account Manager
Adult & Pediatric Urology of Hunterdon
01.2010 - 11.2020
EHR Implementation Specialist
Hunterdon Healthcare Partners
01.2008 - 01.2010
Billing/Coding Representative
Hunterdon Medical Center - Central Billing Office
01.2002 - 01.2008
Certificate of Completion - Medical Billing and Coding
Career Institute of Technology
Certificate of Completion - Medical Billing
Raritan Valley Community College
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