Gina Draper
Pioche,NV
Summary
Dynamic Customer Service Manager skilled in complaint resolution and customer relations. Committed to enhancing customer satisfaction and loyalty through exceptional problem-solving and attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Lincoln County Telephone System
747 Main Street, Pioche, NV 89043
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with customer requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate department.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Demonstrated ability to communicate and interact effectively with a wide variety of people required
- Demonstrated ability to perform the essential functions of this job required
- A comprehensive compensation package including a competitive medical, dental, and vision plan with national provider networks, a 401k retirement plan with employer contribution, paid time off.
- Work in a dynamic, collaborative, progressive, and high-performing team
- Endless opportunities to grow and learn with industry colleagues
- Access to a variety of career opportunities across the organization
- Assistant will provide basic administrative support to data entry and retrieval for reports, and coordinating office operations
- Manage/file statutory documentation
- Manage the team’s filing systems and ensure proper organization to achieve team efficiency and legal compliance
- Order and maintain inventory of office supplies and equipment
- Manage team calendars and coordinate meetings
- Manage the creation and processing of requisitions, invoices, and reports, while ensuring accurate tracking
- Prepare, edit, and format documents and reports
- Address and resolve any administrative issues or challenges that arise
- Assist with special project and initiatives as assigned
- Manage incoming and outgoing communications
- Support other administrative assistants within the division
- Other duties as assigned
Elementary School Clerk
Clark County School District, CCSD
Las Vegas, NV
09.2016 - 06.2021
- Managed student enrollment processes and maintained accurate student records.
- Coordinated communication between parents, teachers, and administrators to ensure smooth operations.
- Assisted in organizing school events, including scheduling and logistics support.
- Processed daily attendance reports, verifying accuracy and addressing discrepancies promptly.
- Supported daily school operations by managing multiple tasks such as answering phone calls, scheduling appointments, and distributing mail.
- Maintained confidentiality by securely handling sensitive information related to student grades, disciplinary actions, and personal data.
- Contributed to a safe learning environment by monitoring students during lunchtime and recess periods.
- Ensured smooth running of the front office, addressing inquiries from students, staff, and visitors promptly and professionally.
- Organized and managed school records, student documentation, and administrative communications.
Education
High School Diploma -
Wendover High School
Wendover, UTSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Exceptional telephone etiquette
- Deadline oriented
- Report preparation
Timeline
Customer Service Manager
Lincoln County Telephone System
10.2021 - Current
Elementary School Clerk
Clark County School District, CCSD
09.2016 - 06.2021
High School Diploma -
Wendover High School