Gina Falco
Orlando
Summary
Dedicated professional with a strong background in customer service and operational efficiency. Proven ability to resolve guest complaints and enhance experiences, ensuring adherence to safety procedures and inventory management.
Overview
15
15
years of professional experience
Work History
Coordinator
Walt Disney World Resort
Lake Buena Vista
12.2010 - 01.2026
- Coordinated daily operations to enhance guest experiences 0n site daily.
- Supported training initiatives for new cast members in service protocols.
- Organized inventory and supplies to ensure smooth operational flow.
- Assisted in implementing safety procedures to maintain a secure environment.
- Facilitated team meetings to discuss operational updates and guest feedback.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved guest complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Guided cast in handling difficult or complex problems.
Education
Associate of Arts - Hospitality Management
Nassau Community College
Garden City, NY05-1987
Skills
- Inventory management
- Safety procedures
- Customer service
- Team coordination
- Project management
- Operational efficiency
Timeline
Coordinator
Walt Disney World Resort
12.2010 - 01.2026
Associate of Arts - Hospitality Management
Nassau Community College