Gina Flores
Guadalupe,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Bakery Team Leader
Safeway
10.2023 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized bakery area.
- Assisted in increasing bakery sales with effective merchandising and attractive product displays.
- Streamlined bakery operations by coordinating team schedules, inventory management, and quality control processes.
- Ensured timely completion of bakery orders for special events, contributing to a high level of customer satisfaction.
- Optimized workflow within the bakery department through strategic planning of equipment placement and workspace organization.
- Excelled at multitasking during busy periods while still adhering to high-quality standards for all baked goods produced inhouse.
- Troubleshot equipment issues quickly before they could impact production efficiency or product quality.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- .
Cake Decorator
Safeway
03.2023 - Current
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Baker
Safeway
03.2020 - Current
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
- Maintained high levels of product quality by adhering to strict company recipes and baking standards.
Dry Cleaner Customer Service Representative
Greenclean Dry Cleaners
08.2018 - 03.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Contributed to increased sales by recommending additional services based on individual customer needs.
- Trained new employees on company policies and procedures, fostering a positive work culture for all staff members.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Provided exceptional support to coworkers during peak business hours, promoting teamwork and camaraderie among staff members.
- Displayed excellent time-management skills by prioritizing tasks efficiently under pressure without compromising attention to detail.
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
- Adhered strictly to established policies regarding confidentiality when handling sensitive customer information such as payment details or personal contact information.
- Established rapport with regular clients through consistent and memorable customer service interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
No Degree - Cultural Anthropology
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZHigh School Diploma -
Compade Highschool
Tempe, AZ05.2012
Skills
- Task Delegation
- Scheduling Coordination
- Temperature Monitoring
- Budget Management
- Promotion Execution
- Food Safety Compliance
- Merchandising Strategies
- Sanitation Procedures
- Supply Ordering
- Display Building
- Conflict Resolution
- Problem Solving
- Product Knowledge
- Quality Assurance
- Order Processing
- Inventory Control
- Shelf Life Tracking
- Time Management
- Staff Training
- Labeling Compliance
- Customer Service
- Cross-Training
- Food Safety
- Team Player
- Kitchen Safety
- Sales Forecasting
- Team Leadership
- Cake Decorating
- Bread Baking
- Bakery Management
- Specialty Desserts
- Icing Techniques
- Production and Processing
- Production-Driven
- Design Techniques
- Strong Communication Skills
- Continuous Learning and Adaptation
- Teamwork and Collaboration
- Attention to Detail
- Problem Solving Aptitude
Timeline
Assistant Bakery Team Leader
Safeway
10.2023 - Current
Cake Decorator
Safeway
03.2023 - Current
Baker
Safeway
03.2020 - Current
Dry Cleaner Customer Service Representative
Greenclean Dry Cleaners
08.2018 - 03.2020
No Degree - Cultural Anthropology
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Compade Highschool
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