Healthcare administrative and revenue cycle professional with 20+ years of experience in surgical coordination, insurance authorizations, and medical billing within high-volume healthcare systems including NYU Langone Health and Mount Sinai Health System. Proven ability to coordinate surgical scheduling, secure insurance approvals, resolve billing discrepancies, and support efficient patient care operations. Strong collaborator with physicians, insurance carriers, and clinical staff to ensure compliance, accurate reimbursement, and exceptional patient service.
Work History
Offsite Surgical Scheduling Coordinator
1 Year 2 Months
Mount Sinai Health System | 08.2025 - Current
Coordinated appointment schedules for multiple departments, optimizing resource allocation and patient flow.
Managed electronic health record systems to ensure accurate patient data entry and retrieval.
Communicated effectively with patients and staff to confirm appointments and address schedule changes.
Collaborated with healthcare providers to prioritize urgent cases, improving overall patient care delivery.
Implemented tracking systems for appointment cancellations, enhancing follow-up procedures for rescheduling.
Optimized workflow by prioritizing tasks based on urgency
Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
Specialty Associate / Office Coordinator
5 Years 9 Months
NYU Langone Health | 01.2021 - 2025
Coordinate surgical procedures, operating room scheduling, and provider case logistics.
Obtain insurance authorizations and verify medical clearances prior to surgery.
Schedule pre-operative and post-operative visits and confirm procedures with patients.
Manage operating room block time and ensure all surgical consent documentation is complete.
Obtain referrals, coordinate peer-to-peer reviews, and submit appeals for denied authorizations.
Verify insurance eligibility, collect co-payments, and manage patient scheduling and check-in/out.
Medical Biller
1 Year
PM Pediatrics | 01.2020 - 01.2021
Posted insurance and patient payments manually and electronically.
Reconciled daily financial reports and investigated payment discrepancies.
Retrieved EOBs through payer portals and resolved unidentified payments.
Processed credit card payments and maintained accurate reconciliation records.
Billing Representative
9 Years
NYU Langone Health | 01.2011 - 01.2020
Entered professional charges for multiple specialties including surgical services.
Processed payments, adjustments, and claim denials in accordance with billing guidelines.
Coordinated with insurance companies to resolve claim processing and reimbursement issues.
Submitted appeals, identified billing errors, and managed coordination of benefits cases.
Certified Ophthalmic Assistant/Surgery Scheduling Coordinator at Kelly Eye Center For SightCertified Ophthalmic Assistant/Surgery Scheduling Coordinator at Kelly Eye Center For Sight