GINA FUSCO
Houston
Summary
To acquire a position in a success-oriented company that seeks a responsible, career-conscience person whose acquired skills and knowledge, gained through education and experience, will be used towards company and personal growth.
Overview
13
13
years of professional experience
Work History
Temporary Positions
Century 21; Star International
09.2024 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Schedule repair work orders, packing and delivery crews. As well as third party services.
- Invoice completed work orders and moves.
- Book Sea, Road and Air freight.
- Quote services and relocations.
- Track shipments and update customers.
- Administrative duties including update system with complaints and repair work orders, and payments.
International Freight Forwarder
Maxton Shipping
05.2024 - 09.2024
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
- Served as a liaison between various parties involved in the supply chain process, fostering collaboration and communication to ensure timely deliveries.
- Reduced shipping errors and delays by closely monitoring shipment progress and proactively addressing potential issues.
- Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.
Senior International Relocation Coordinator
Daryl Flood Relocation & Logistics
07.2020 - 04.2022
- Coordinate import and export sea, air and road shipments of household goods internationally
- Have constant communication with shipper from pre-move survey to delivery
- Obtain Customs documents and forms required for entering the US and other countries for shipments
- Book and schedule packing crews, freight and delivery crews worldwide
- Maintain file for shipments throughout including survey, quote approval, packing list, freight booking, Customs documents, Customs release, linehaul pickup, delivery documents and billing
- For major account: keep assignment coordinator updated throughout shipment
- Make sure assignee is pleased with agents used at origin and destination, packing and delivery crews, transit time and delivery
- Enter new and update existing shipments and delivered shipments in RedSky and HEX systems.
International Relocation Coordinator
Crown Worldwide Moving & Storage
08.2017 - 09.2019
- Process incoming orders for completion products requested
- Be in constant contact with regional distribution centers making sure products are in stock
- Notifying customer/buyer from acceptance of PO to notification of product availability
- Work hand in hand with dispatch department making sure loads will be on time
- Constant multi-tasking regarding different product names, prices, UOM, and packaging for different oil companies
- Make sure RDCs have all needed paperwork for export shipments
- Such as NAFTA certificates, MSDS of product, COAs and Proformas.
International Relocation Coordinator
Paramount Transportation Systems
06.2015 - 06.2017
- Coordinate import/export agent booked Sea, Air and Road shipments of HHGs internationally
- Quote moves based on survey results, freight cost, accessorial charges, and third-party services needed
- Have constant communication with shipper from pre-move survey to delivery
- Obtain Customs documents and forms required for entering the US and other countries for shipments
- Book and schedule packing crews, ocean, air or road freight and delivery crews
- Maintain file for shipments throughout entire transport and delivery prior to billing
- Maintain and develop contacts with agents internationally for packing and delivery of shipments in countries outside of the US.
Customer Service Specialist
Rockwater Energy Solutions
07.2014 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Supervisor
Global Waste Llc
12.2012 - 03.2014
- Oversaw day-to-day operations of large teams across several sites.
- Worked with vendors to make purchases and reconcile invoices.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Collaborated with sales team to identify opportunities for growth and expansion.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, and documentation.
Education
General Education
Westfield High School
Houston, TXSkills
- Typing 70 WPM
- 26 years Customer Service
- 15 years of Sales
- 4 years Operations Dispatcher
- Import/Export
- 10-Key speed 11,000 KPH
- Accounting / Account Resolutions
- 4 years HR Trainer
- 5 years Supervisor/ Manager experience
- 7 years International Relocation experience
References
References upon request
Timeline
Temporary Positions
Century 21; Star International
09.2024 - 01.2026
International Freight Forwarder
Maxton Shipping
05.2024 - 09.2024
Senior International Relocation Coordinator
Daryl Flood Relocation & Logistics
07.2020 - 04.2022
International Relocation Coordinator
Crown Worldwide Moving & Storage
08.2017 - 09.2019
International Relocation Coordinator
Paramount Transportation Systems
06.2015 - 06.2017
Customer Service Specialist
Rockwater Energy Solutions
07.2014 - 01.2015
Customer Service Supervisor
Global Waste Llc
12.2012 - 03.2014
General Education
Westfield High School