Gina Georgiev
Wichita,KS
Summary
Possessing excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hairstylist
JCPenney Salon
08.2022 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Maintained clean and organized work station, complying with health and safety standards.
- Answered phone calls and emails to schedule client appointments.
Self Employed Cosmetologist
Modern Salon
01.2016 - 08.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines.
- Handled accounts payable.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk receiving phone calls.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Customer Service Agent
Envoy/American Airlines
11.2021 - 07.2022
- Used computer to check passengers in for flights, tag bags, check documents and assisted with reservations
- Organized bags for multiple flights and retagged when needed to be rerouted using computer system and printer for information.
- Guided airplane into gate, drove loading equipment, used radio for communication, loaded cargo bin, communicated with flight crew, checked airplane for damage, operated bag scanner, communicated with passengers on jet bridge, dropped bags at carousel, pushed airplane out of gate and met deadlines.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Seasonal Gift Wrapper
Von Maur
01.2014 - 01.2020
- Streamlined the gift wrapping process for improved productivity and reduced wait times.
- Delivered exceptional customer service, addressing inquiries or concerns promptly and professionally.
- Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
Education
Certificate - Medical Assistant
Wichita Technical Institute
Wichita, KS01.2012
Licensed - Cosmetology
Scot Lewis School of Cosmetology
Bloomington, MN01.1999
Skills
- Customer service
- Attention to detail
- Time management
- Safety procedures
Certification
Cosmetology, 10/01/99, Present
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Hairstylist
JCPenney Salon
08.2022 - Current
Customer Service Agent
Envoy/American Airlines
11.2021 - 07.2022
Self Employed Cosmetologist
Modern Salon
01.2016 - 08.2022
Seasonal Gift Wrapper
Von Maur
01.2014 - 01.2020
Certificate - Medical Assistant
Wichita Technical Institute
Licensed - Cosmetology
Scot Lewis School of Cosmetology
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