Gina Hitt
Shelbyville,TN
Summary
Detail-oriented office manager with a strong background in administrative support and billing. Skilled in optimizing workflows and fostering collaboration, consistently achieving high performance metrics and enhancing operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Call Center Representative
NotifyMD
11.2023 - Current
- Managed high-volume inbound calls, providing accurate information and support to clients.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Documented interactions in CRM system, ensuring data accuracy for future reference.
- Collaborated with team members to streamline call handling processes and improve response times.
- Conducted follow-up communications to ensure resolution of client issues and inquiries.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Office Coordinator
First Choice Pregnancy Counseling Center
01.2016 - 03.2022
- Coordinated scheduling and logistics for client appointments and events, enhancing operational efficiency.
- Managed office supplies inventory, ensuring availability of essential materials for staff and clients.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Collaborated with team members to streamline communication processes, fostering a supportive work environment.
- Trained new staff on administrative procedures, promoting consistency in office operations.
- Led initiatives to improve client intake processes, enhancing overall experience for visitors.
- Monitored compliance with center policies and regulations, ensuring adherence to best practices in service delivery.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Office Manager/Registered Dental Assistant
Dr. Gerald T. Martin
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated scheduling of appointments and meetings to optimize time management.
- Implemented organizational systems for filing and document management, improving retrieval efficiency.
- Assisted in budget tracking and expense reporting to maintain financial accuracy.
- Trained new staff on office protocols and procedures to enhance team performance.
- Streamlined office processes through the adoption of new software tools, enhancing operational efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Monitored front areas so that questions could be promptly addressed.
- Completed bi-weekly payroll for 4 employees.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained accurate patient records in electronic health record systems.
- Supported dentists in chairside procedures, enhancing workflow efficiency.
- Educated patients on post-treatment care and oral hygiene practices.
- Collaborated with the dental team to streamline appointment scheduling processes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Typed patient data into computer system using Dentrix, & Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Supported dentists during the administration of local anesthesia, ensuring patient comfort throughout the process.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
Education
Bachelor of Arts - Christian Studies
Colorado Theological Seminary
Colorado08-2020
Registered Dental Assistant - Dental Assisting
Tennessee Technological University
Shelbyville, TNSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
Timeline
Call Center Representative
NotifyMD
11.2023 - Current
Office Coordinator
First Choice Pregnancy Counseling Center
01.2016 - 03.2022
Office Manager/Registered Dental Assistant
Dr. Gerald T. Martin
Bachelor of Arts - Christian Studies
Colorado Theological Seminary
Registered Dental Assistant - Dental Assisting
Tennessee Technological University