GINA IANDOLI

Manage scheduling for staff, bookings, and daily operations using digital platforms and shared calendars.

Oversee staffing, including hiring support, training and day-to-day supervision of employees.

Maintain inventory, track supplies and restock as needed

Ensure smooth operations and a safe, engaging environment for guests

Utilize strong communication skills to interact with customers, team members and vendors.

Handle customer inquires, bookings and issue resolution via email, phone and messaging platforms

Plan and execute events and private parties, ensuring high-quality customer experiences.

• Trained new baristas on coffee preparation techniques and customer service protocols.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained cleanliness and organization of work area to comply with health standards.
• Resolved customer complaints effectively, fostering positive relationships and repeat business.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

• POS use on a computer and tablets
• Ordering supplies from various vendors
• Provided exceptional customer service, resolving issues promptly to maintain high satisfaction levels.
• Established relationships with suppliers to ensure quality ingredients and timely deliveries.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Developed and implemented effective merchandising strategies to enhance product visibility.
• Ensured compliance with company policies, safety regulations, and loss prevention measures.
• Collaborated with upper management to establish strategic goals aligned with company objectives.
• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Maintained visual merchandising standards to create an engaging shopping experience for customers.
• Completed routine store inventories.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Assisted Manager in interview process of prospective employees and provided feedback.

• Professional training on espresso art, shot pulling and coffee roasting
• Cleaning and maintaining the shop
• Ordering baked goods and other products