Gina Ioli
Summary
HOSPITALITY | EVENTS | GUEST EXPERIENCE
Accomplished hospitality professional with more than 25 years of experience leading restaurant operations, event planning, guest services, and team management. Extensive background coordinating private parties, corporate events, entertainment, and VIP experiences while delivering exceptional customer service. Proven success building client relationships, increasing event revenue, leading cross-functional teams, and ensuring flawless execution in fast-paced hospitality environments. Recognized for professionalism, organization, and creating memorable guest experiences from initial planning through final execution.
Overview
18
18
years of professional experience
Work History
General Manager
Nieko's Neighborhood Bar
Jupiter, FL
12.2025 - Current
- Direct daily restaurant operations and private events.
- Manage staffing, scheduling, and guest satisfaction.
- Collaborate with ownership to drive revenue through promotions and events.
Mortgage Loan Officer
Lennar Mortgage
Palm Beach Gardens, FL
07.2019 - 11.2025
- Managed client relationships to facilitate mortgage applications and ensure customer satisfaction.
- Analyzed financial documents to determine borrower eligibility for various loan products.
- Developed customized loan solutions based on individual client needs and market trends.
- Collaborated with real estate agents, builders, operations and title companies to streamline the home buying process for clients.
Key Manager/Lead Bartender
The Dive Bar
Jupiter, FL
06.2014 - 06.2019
- Supervised, coached, and motivated bartenders, servers, and support staff to maintain high performance standards.
- Closed the restaurant/bar, including cash reconciliation, deposits, security procedures, and end-of-day reporting.
- Maintained high standards of product quality, consistency, and presentation.
- Resolved guest concerns quickly and professionally, turning service issues into positive customer experiences.
Special Event Manager
Mash Management Group
Palm Beach Gardens, FL
02.2012 - 05.2014
- Planned and executed upscale private events and VIP experiences for six restaurant/bar locations including Dirty Martini, Feelgoods & JR's Buckwild Saloon.
- Developed and customized food, beverage, and entertainment packages based on client goals and budgets.
- Developed promotions and special events to increase traffic, brand awareness, and revenue.
Special Event Manager
Blue Martini Lounge
West Palm Beach, FL
04.2008 - 01.2012
- Generated event sales through client outreach, networking, referrals, and relationship management.
- Coordinated with kitchen, bar, entertainment, and operations teams to ensure flawless event execution.
- Managed the full event lifecycle from initial inquiry including proposals, menus, beverage packages, entertainment, and event details through execution and post-event follow-up.
Education
Residential Interior Design Certificate -
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL2005
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2003
Skills
- Event Planning & Coordination
- Client Relationship Management
- Hospitality Operations
- Guest Experience
- Team Leadership
- Microsoft Office Suite
- Google Workspace
- Point-of-Sale Systems
- Scheduling & Staff Management
- Revenue Growth & Upselling
- Conflict Resolution
- Cash Handling & Financial Reconciliation
Timeline
General Manager
Nieko's Neighborhood Bar
12.2025 - Current
Mortgage Loan Officer
Lennar Mortgage
07.2019 - 11.2025
Key Manager/Lead Bartender
The Dive Bar
06.2014 - 06.2019
Special Event Manager
Mash Management Group
02.2012 - 05.2014
Special Event Manager
Blue Martini Lounge
04.2008 - 01.2012
Residential Interior Design Certificate -
The Art Institute of Fort Lauderdale
Associate of Arts -
Palm Beach State College