Gina Lacefield
Sales Professional
Austin,TX
Summary
Relentless Sales Account Executive with over twelve years of diverse experience with small and large businesses. Well-versed at building broad sales pipelines that produce excellent revenue results. Particularly strong working in fast-paced environments and closing sales with satisfied small and large business customers. Motivated and disciplined team player with solid background of success in call center environments. Successful at satisfying customers while maintaining strict productivity and accuracy standards.
Overview
12
12
years of professional experience
Work History
Account Executive
Ty, Inc
Austin, TX
10.2021 - Current
- Delivered exceptional customer service to every account by leveraging extensive knowledge of products, creating welcoming and positive experiences.
- Developed a solid pipeline of accounts through diligent prospecting, increasing account list from twelve to over 150 in just six months
- Serviced more than 150 accounts using strong prioritization and multitasking abilities.
- Set up displays and signage to deliver interactive, engaging and memorable store experiences for shoppers.
- Merchandised product to attract customers and boost sales.
Personal Shopper
Instacart
Austin, TX
01.2021 - 10.2021
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Delivered orders to customer’s home
Sr Customer Relations Adviser
Alorica
Austin , Texas
01.2019 - 12.2020
- Case Management in automotive industry with General Motors
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Made up to 100 calls outbound and 50 inbound calls a day
- Increased team metric goals from 60 % to reach 93 % and Maintained personal metrics above 95 %
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Reduced repair times by communicating with dealerships and being an advocate for the customer to speed up repairs for their vehicle
- Offered "Goodwill" to customers once the vehicle is repaired, such as offering extended warranties, maintenance packages, free subscriptions (Pandora, Onstar, I tunes, etc)
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Plumbing Sales Associate
ARS Rescue Rooter
Austin, Texas
06.2018 - 12.2019
- Developed long-lasting client relationships by providing exceptional customer service.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Visited customers in-person to present water heater estimates including bringing everything up to code
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated closely with Lead Generators to provide feedback on consumer preferences, resulting in a positive discussion to increase number of quality leads for the sales team.
- Mentored new Brand Ambassadors to ensure consistent messaging and best practices were followed across the team.
- Communicated product information with confidence and educated consumers about company.
- Increased product sales through effective demonstrations and engaging customer interactions.
Auto Sales Representative
Maxwell Ford
Austin, United States
01.2018 - 06.2018
- Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Increased customer satisfaction by providing personalized and attentive service to each client.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
Sales Representative
ARS / Rescue Rooter Austin
Austin, TX
06.2015 - 01.2018
- Achieved #1 Sales in the Division several months consecutively
- Closed over $50,000 in sales each month, including preparing contracts, scheduling and assisting customers with financing options
- Developed and delivered engaging sales presentations to convey product benefits.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Led employee relations through effective communication, coaching, training, and development.
Lead Event Manager
Houston Complete
Houston, TX
05.2014 - 06.2015
- Presented products to an average of 150 people per day
- Improved company visibility by meeting with and engaging prospective customers
- Set up and broke down promotional booths
- Managed and successfully controlled outside store
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.
Lead Generator
ARS / Rescue Rooter Houston
Houston, TX
08.2012 - 05.2014
- Scheduled qualified appointments in air conditioning and energy efficiency products for the sales team
- Worked with management to collaboratively reach target and exceeding personal and team quotas
- Conducted on-site product demonstrations
Education
Real Estate
First Professional School of Real Estate
Skills
- Team Leadership
- Training and mentoring
- Inbound and Outbound Calling
- Account management
- Vendor management
- Strategic Selling
- Account servicing
- Sales quota achievement
- Business Development
Timeline
Account Executive
Ty, Inc
10.2021 - Current
Personal Shopper
Instacart
01.2021 - 10.2021
Sr Customer Relations Adviser
Alorica
01.2019 - 12.2020
Plumbing Sales Associate
ARS Rescue Rooter
06.2018 - 12.2019
Auto Sales Representative
Maxwell Ford
01.2018 - 06.2018
Sales Representative
ARS / Rescue Rooter Austin
06.2015 - 01.2018
Lead Event Manager
Houston Complete
05.2014 - 06.2015
Lead Generator
ARS / Rescue Rooter Houston
08.2012 - 05.2014
Real Estate
First Professional School of Real Estate
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