Gina LeTual
Whitehouse Station,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills utilizing organizational strengths. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
JAG Physical Therapy
Clark, NJ
09.2024 - 01.2025
- Processed patient intake forms, ensuring accuracy of electronic health records for reliable patient information.
- Conducted thorough verification of insurance benefits for patient coverage.
- Facilitated communication between patients and insurance representatives, verifying benefits and expediting claims resolution.
- Developed online patient portals to enhance access to health information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system and faxed other affiliated offices.
- Followed document protocols to safeguard confidentiality of patient records.
Delivery Driver/ Trainer
Wildcat Delivery LLC
Avenel
11.2021 - 05.2024
- Drove a 20 foot van, distributing approximately 350+ packages along interchanging routes consisting of 180+ stops in multiple townships.
- Trained over 20 employees, won numerous awards for proficiency in driving performance, customer satisfaction, and employee of the month.
- Recognized for proactively covering other employees' routes after completing individual routes and securing 'flex routes' on days off.
- Assisted dispatchers with inspections of vehicles and picking up/dropping off vans at dealerships for mechanical repairs.
- Analyzed data collected from route observations and provided feedback on areas needing improvement.
Stower
Amazon Fulfillment Center
Carteret
08.2018 - 11.2018
- Stowed products efficiently from conveyor belt into appropriate box sizes to ensure smooth operation of robotic pod.
- Organized items systematically to meet daily production quotas, contributing to overall workflow efficiency.
- Organized and stored products efficiently in designated locations.
- Scanned items accurately using handheld devices for inventory tracking.
Hardline Processor/Cashier/Sales Associate
Goodwill Industries
Aberdeen
10.2017 - 05.2018
- Appraised and priced incoming miscellaneous contributions, ensuring accurate valuation for sales.
- Created engaging product displays to attract customers and facilitate transaction closings.
Hostess/Waitress/Cashier/Delivery Driver
Koo Japanese and Asian Fusion Restaurant
Marlboro
02.2017 - 09.2017
- Managed various responsibilities in a dynamic role
- Stood in as hostess, waited on tables, arranged takeout orders, and delivered them.
Sous Chef
Bonefish Grill
Middletown
03.2016 - 09.2016
- Prepared a vast array of cold seafood dishes in special arrangements for the line cook
- Utilized time management skills in fast-paced environment to ensure timely completion of assigned platters for next day's service
- Supervised kitchen staff to ensure smooth food preparation and service.
Party Hostess/Cashier
Air Trampoline Sports
Cliffwood
06.2015 - 12.2015
- Supervised time management to ensure completion of party facets.
- Oversaw large party groups
- Performed opening and closing procedures
- Checked guests in and guaranteed safety through the presentation of educational tools and the signing of waivers
- Enthusiastically escorted party members to play area prior to creatively preparing the party room
- Streamlined communication among team members and parents to align with customer preferences and uphold client satisfaction
Skills
- Patient registration
- Insurance verification
- Data entry accuracy
- Attention to Detail
- Effective Communication
- Phone and email etiquette
- Integrity
- Maintaining Compliance
- Resourceful
- Team Oriented
- Flexibility
- Leadership
- Patient Empathy
Timeline
Patient Access Representative
JAG Physical Therapy
09.2024 - 01.2025
Delivery Driver/ Trainer
Wildcat Delivery LLC
11.2021 - 05.2024
Stower
Amazon Fulfillment Center
08.2018 - 11.2018
Hardline Processor/Cashier/Sales Associate
Goodwill Industries
10.2017 - 05.2018
Hostess/Waitress/Cashier/Delivery Driver
Koo Japanese and Asian Fusion Restaurant
02.2017 - 09.2017
Sous Chef
Bonefish Grill
03.2016 - 09.2016
Party Hostess/Cashier
Air Trampoline Sports
06.2015 - 12.2015