Summary
Overview
Work History
Skills
References
Timeline
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Gina Maraccini

Phoenix,AZ

Summary

Highly motivated, reliable, outgoing and hard working individual who brings 25+ years of knowledge and skill into the Customer Service field. Fast learner and can deal with all walks of life professionally. Looking for a long term position to take on continued success with.

Overview

25
25
years of professional experience

Work History

911 Call Taker

Phoenix Police Department
Phoenix, AZ
09.1999 - Current
  • Answered incoming Crime Stop and 911 Emergency calls assessing the nature of the call
  • Gathered pertinent information from the caller including location, emergency or issue they need assistance with. Dispatched or provided them with information needed
  • Seek answers from other departments within the city to provide to the callers if needed
  • Verify that all polices and procedures are followed
  • Keep callers calm though distressing and unpleasant situations
  • Process a high volume of calls while multitasking

Skills

  • Remain calm under pressure
  • Attention to detail
  • Information gathering
  • Active listening
  • Decision making
  • Interpersonal skills

References

  • Julie Howsden- Phoenix Police 911 Emergency Dispatcher - coworker, friend- 480-216-3993 JHowsden72@gmail.com
  • Jamie Contes - Highway Patrol Trooper -friend- 602-377-1956 JamieC141@live.com
  • Darla DeSimone - Phoenix Police (Retired 911 )Supervisor 480-570-9453 Darladesimone@gmail.com
  • Renee Ross - Phoenix Police Officer - 347-672-7594 Renee.Ross@phoenix.gov

Timeline

911 Call Taker

Phoenix Police Department
09.1999 - Current

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Gina Maraccini