Gina Marshall
Edgemont,AR
Summary
Dynamic healthcare professional with extensive experience at Oroville Hospital, excelling in medical office administration and customer service. Proven ability to enhance patient satisfaction through effective communication and meticulous electronic recordkeeping. Recognized for strong organizational skills and a detail-oriented approach, ensuring compliance and optimizing clinic operations.
Overview
2026
2026
years of professional experience
Work History
Unit Secretary
Oroville Hospital
- Managed patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Coordinated communication between medical staff and patients, enhancing information exchange.
- Maintained electronic health records, ensuring compliance with hospital policies and regulations.
- Scheduled appointments for patients, optimizing clinic operations and reducing wait times.
- Assisted in training new unit clerks on procedures and hospital systems to ensure smooth transitions.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
School Nurse
Osborn School District
Phoenix, AZ
09.2014 - 05.2025
- Administer emergency care and first aid to students as needed
- Monitor student health records and report significant changes to appropriate staff
- Educate students on health topics, promoting awareness and prevention strategies
- Assist in the development of health policies and procedures for school environment
- Collaborate with teachers and parents to address individual student health needs
- Maintain inventory of medical supplies and assist with ordering when necessary
- Participate in school health screenings and assessments for early detection of issues
- Support wellness initiatives through organizing health-related events and activities
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
- Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
Caregiver
Melita Debellis
Richmond, VT
10.2012 - 11.2013
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication as prescribed, monitoring client health and wellbeing.
- Developed personalized care plans based on individual needs and preferences.
- Communicated effectively with family members regarding client status and care updates.
Fire Apparatus EngineerParamedic
Cal Fire San Mateo-Santa Cruz
Woodside, CA
06.1993 - 01.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Fire Fighter
Cal Fire BTU
Oroville, CA
06.1988 - 05.1993
- Responded swiftly to emergency calls, ensuring timely fire suppression and rescue operations.
- Operated firefighting equipment and tools, maintaining readiness for immediate deployment.
- Conducted safety inspections of equipment and facilities, identifying hazards to enhance operational safety.
- Collaborated with team members during training exercises, improving response strategies and teamwork dynamics.
Education
State FireFighter 1 And EMT 1 -
Butte Fire Academy ( Butte College )
Oroville, CAHigh School Diploma - HS Diploma
Las Plumas High School
Oroville, CA06.1987
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- Incoming call management
- Medical office administration
- Professional telephone etiquette
- Conflict resolution techniques
- Detail-oriented approach
- Meeting coordination
- Electronic recordkeeping
- Account management
Timeline
School Nurse
Osborn School District
09.2014 - 05.2025
Caregiver
Melita Debellis
10.2012 - 11.2013
Fire Apparatus EngineerParamedic
Cal Fire San Mateo-Santa Cruz
06.1993 - 01.2003
Fire Fighter
Cal Fire BTU
06.1988 - 05.1993
Unit Secretary
Oroville Hospital
State FireFighter 1 And EMT 1 -
Butte Fire Academy ( Butte College )
High School Diploma - HS Diploma
Las Plumas High School