Gina Martinez
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
4
4
years of professional experience
Work History
Sales Service Representative
Safelite Auto Glass
07.2021 - Current
- Offered knowledgeable insight into available products.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Boosted customer satisfaction rates by consistently exceeding expectations in product knowledge and support.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
Customer Service Cashier
Wal-Mart Neighborhood Market
08.2020 - 07.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Rancho High School
Las Vegas, NV05.1986
Skills
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Customer Relations
- Microsoft Office
- Data Entry
- Product and service knowledge
- Money handling abilities
- Excellent Customer Service Skills
Timeline
Sales Service Representative
Safelite Auto Glass
07.2021 - Current
Customer Service Cashier
Wal-Mart Neighborhood Market
08.2020 - 07.2021
High School Diploma -
Rancho High School
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