GINA MATLACK
Fremont,CA
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Office Manager
Palo Alto Plumbing Heat & Air
Palo Alto, CA, US
10.2021 - Current
- Oversee scheduling for a 12-member service crew to optimize operational efficiency.
- Investigate and address customer issues promptly to ensure a positive service experience.
- Facilitate accurate invoice generation to streamline service and installation processes.
- Ordering of service and installation parts from various vendors
- Oversee and facilitate comprehensive review and approval of all bids and proposals to enhance operational efficiency.
- Oversee project management processes to enhance team collaboration and streamline workflow efficiency.
- Manage the entire process of submission, revision, and approval for permits in Peninsula municipalities.
- Fleet management
- Manage daily administrative tasks for company owner.
- Tracking and maintaining efficient job schedules, production, and timeliness to ensure project completion
- Working with customers and crew to keep all lines of communication open to ensure highest level of customer satisfaction
Lead Scheduler/Project Manager
All Fence Company Inc
Redwood City, CA, US
10.2013 - 10.2021
- Coordinated the daily schedules of four estimation professionals.
- Addressed and managed customer concerns effectively.
- Managed all phases of estimate processing including sending, revision, and approval.
- Organized and scheduled all job-related tasks.
- Provided executive support to the Company President.
- Addressed and resolved concerns with a team of 37 installers.
- Ensured accuracy in financial transactions.
- Flagged potential issues by monitoring timelines.
- Updated management and clients on progress of production.
- Increased client satisfaction by maintaining transparent communication about project timelines and milestones.
Service Coordinator
A&D Automatic Gate
Redwood City, CA
01.2011 - 12.2012
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Education
Associate Of Technology - Business Administration
Heald
Roseville, CA06.2011
Skills
- Calendar organization
- Construction Administration
- Bookkeeping
- Operational strategy
- Accounts Receivable & Payables
- Personal Assistant Experience
- Finance Manager in Auto Industry
- Office management
Accomplishments
Operations Management - Certain Path
Timeline
Office Manager
Palo Alto Plumbing Heat & Air
10.2021 - Current
Lead Scheduler/Project Manager
All Fence Company Inc
10.2013 - 10.2021
Service Coordinator
A&D Automatic Gate
01.2011 - 12.2012
Associate Of Technology - Business Administration
Heald