Gina Maull
Newport Beach,California
Summary
Experienced professional with a positive and diligent work ethic. Highly effective in promoting resident satisfaction through addressing concerns, leading repairs, and implementing property updates. A background in luxury yachting and estate management has provided me with a wealth of operational and leadership skills. Goal-oriented and performance-minded approach guarantees consistent delivery of exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Serena & Lily
10.2023 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with management team to develop strategic plans for business growth and improvement.
Purchasing Specialist
Pure Salt Interiors
05.2022 - 07.2023
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Developed comprehensive purchasing reports, providing critical insights into spending patterns and vendor performance.
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Retail Manager
Bixby & Ball
08.2020 - 05.2022
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Chief Stewardess/Executive Assistant
WeatherTech
08.2013 - 09.2020
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Collaborated with the Captain to plan and execute successful charters, resulting in repeat business.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Implemented safety protocols, conducting regular drills and training sessions for crew members.
- Coordinated seamless transitions between charter bookings by managing efficient turnaround times.
- Provided personalized concierge services to guests during their stay, arranging transportation, excursions, and reservations as needed.
Education
Bachelor of Science - Communications
Indiana University of Pennsylvania
Indiana, PA05.2013
Skills
- Excellent written and oral communication
- Effective Working Relationships
- Customer Care
- Netsuite, Shopify, Gorgias
- Superb Time-Management
- Leadership Experience
- Sales Reporting
- Order Management
- Guest Relations
- Hospitality service expertise
- Detail Oriented
- Property Management
- Luxury Service Standards
Affiliations
- Hiking
- Running
- Traveling
- Spending time with my family and friends
Certification
- Licensed Real Estate Agent- Four Years
Timeline
Assistant Manager
Serena & Lily
10.2023 - Current
Purchasing Specialist
Pure Salt Interiors
05.2022 - 07.2023
Retail Manager
Bixby & Ball
08.2020 - 05.2022
Chief Stewardess/Executive Assistant
WeatherTech
08.2013 - 09.2020
Bachelor of Science - Communications
Indiana University of Pennsylvania
- Licensed Real Estate Agent- Four Years
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