Courtney Richards
Royal Oak,MI
Summary
Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Lululemon Athletica
Novi, MI
07.2015 - Current
- Created strategic schedules and delegated assignments to meet coverage and service demands.
- Hired and trained 70+ dynamic and diverse employees within 6 months.
- Trained, developed and coached team to deliver excellent customer service, driving conversion and overall sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created community relationships and developed and executed community events.
- Conducted weekly leadership and monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Strengthened merchandising and promotional strategies to drive customer engagement, boost sales and deliver on KPI metrics.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Independent Yoga Instructor
Red Lotus Yoga, Santosha Yoga, Citizen Yoga,
Rochester Hills, MI
12.2009 - 02.2021
- Implemented independent business relationship strategy to grow brand.
- Managed all small business responsibilities and government compliance.
- Developed safe and effective exercise programs for class members.
- Helped students of different abilities boost health with skill-adjusted classes.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Proactively managed event planning, workshop creation and balancing scheduling between multiple locations.
- Led multiple 200 hour Certified Registered Yoga Teacher Training programs.
- Adhered to all facility rules for safety, compliance and continuing education.
Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
Store Manager
Lole Women
Rochester Hills, MI
02.2014 - 07.2015
- Developed new store location from ground up by hiring and training efficient team.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed employee payroll activities.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Residential Care Specialist
Psychiatric Solutions
Auburn Hills, MI
05.2005 - 08.2010
- Manage groups of patients throughout daily treatment and activities
- Facilitate treatment of emotionally impaired youths by ensuring safety, building rapport with individuals and working as team to develop and follow designated treatment plans
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
Education
Bachelor of Science - Social Work
Oakland University
Rochester, MI05.2007
Skills
- Great problem solver with excellent analytical and critical thinking skills
- Proficient in facilitating and implementing corporate training strategies
- Demonstrated ability to follow-through and execute corporate strategy
- Successful working independently or in teams of varying professional disciplines
- Professional attitude with effective oral and written communication skills
- Well organized and punctual with strong attention to detail
- Excellent with time management, scheduling and multitasking
Timeline
Assistant Manager
Lululemon Athletica
07.2015 - Current
Store Manager
Lole Women
02.2014 - 07.2015
Independent Yoga Instructor
Red Lotus Yoga, Santosha Yoga, Citizen Yoga,
12.2009 - 02.2021
Residential Care Specialist
Psychiatric Solutions
05.2005 - 08.2010
Bachelor of Science - Social Work
Oakland University