GINA MICELI

• Responsible for providing support helping achieve overall business goals, specifically focused on Financial Advisor support. Provided client service, interacted professionally with clients, and processes by phone, in person, processed checks, preparation of mailings, support of client events. Scheduled client appointments, confirmed client appointments, client appointment preparation, assisted in client appointment preparation, prepare mailings, and other communications in a timely manner. Assisted with client events, other marketing support, order and maintain supply of current product marketing materials. Maintained utmost client confidentiality and accuracy in strict adherence to client policies and guidelines.

Participated in upholding PTA/PTO Mission goals to make a difference each student's potential reality, by engaging and empowering families and to advocate while holding various PTA/PTO Board positions, and school functions and activities groups.

PTA President-elect and President, 08/2007-05/2009

Lincoln Elementary School, Prescott, AZ

• President, Implementation of leadership, planning, public speaking skills and experience with PTA members that looked to our board for leadership in creating partnerships within our community, fostering an environment where family engagement was encouraged and respected. Chaired Board and general meetings, served as a liaison with school administration, community partners, checked with officers, committees to ensure the overall plan was on target. President-elect, Assisted residing PTA President in all aspects of President position duties, including completing tasks assigned to me by the residing PTA President. Supported the PTA values, upholding a high degree of professionalism, following instructions, assisting in improving the overall workings of the PTA Board responsibilities.

Vice President, 08/2006-05/2007

Lincoln Elementary School, Prescott, AZ

• Relied upon to assume the role of PTA President, implemented duties delegated by the President and representing the President in their absence. Performed specific duties as provided for in the bylaws, prepared for leadership by attending additional training and events that were offered by our council. region, state, or National PTA

Secretary, 08/2004-05/2006

Lincoln Elementary School Prescott, AZ

• Responsibilities included serving the PTA by keeping an accurate record of meetings, which become part of the permanent history of the PTA. Performed various responsibilities of maintaining all PTA correspondence, including communications with members and notifications for meetings, managed announcements, agendas, and supporting documents. Took attendance and checked for quorum (minimum number of members who must be present to conduct business at a meeting) during voting. Presented the draft minutes of the previous meeting, making any corrections and ensuring approved minutes are included in our PTA spermanent record; and taking minutes, including counting and recording of any votes.

• Maintained quality customer service by enforcing quality control and customer service standards, editorial analyzing, resolving quality and customer service problems, recommended system improvements, contributed to team effort by accomplishing related results as needed. Implemented and maintained procedures/office administrative systems, ordered stationery, company supplies.
• Human Resources Management, orienting, delegating, and training employees, arranging interviews, organized meetings. Managed databases, accounts, maintained companies' financials, payables, receivables. Booked travel, accommodations, correspondence, complaints, queries, prepared letters, presentations, reports, contracts. Client services, public relations, liaison with staff, suppliers, clients.

• Utilized a thorough understanding of every aspect of all event activities produced and managed, while possessing essential planning and coordinating skills. Excellent interpersonal skills with colleagues, while multi-tasking, managing various operations and services for the event to deliver them on time to the required standard of excellence. Assisted the Producers to coordinate an understanding of all aspects of an event, to ensure the enjoyment and success of the event of the host, and attendees, with proficiency in handling fast paced high volume multi client phone interactions. Collaborated on creative design, implementation of staging medium, large scale themed personal and business events, weddings, various parties, including sales conferences, product launches, seminars, award ceremonies. Utilized excellent interpersonal skills and ability in public relations, motivating clients, and colleagues. Drafted documentation and specific details ensuring understanding success of suppliers, hospitality, catering firms, conference centers, themed set arrangement and presentation that supported events. Responsible for assisting, planning, coordinating all theme detail requirements, event activities on behalf of the clients. Facilitated meetings to agree to the client's requirement details and schedules for the events and venue facilities. Detailed and arranged any catering, props, entertainment required for event day.

• Proficiency of analytical skills to prepare and handle insurance information requests, in providing strong customer service. Processed applications, payments, corrections, endorsements and cancellations. Effectively managed all aspects of office, administrative functions, bookkeeping and banking. Worked with multiple Auto insurance companies everyday, closing several policies daily, prepared necessary paperwork processing insurance sales and renewals. Addressed customers' inquiries in a timely, accurate fashion, build customer loyalty, placed follow-up calls for them, organized communication management of daily operations, scheduled appointments, supervising employees.

• Utilized abilities to think critically, focus, utilizing Fast Track, Western Law platform, computer skills, and exceptional organizational qualities, while providing research and administrative paralegal duties, and thorough investigation and analysis of complex legal documents.
• Database management of all relevant documents. Worked independently and collaborated, assisted with and handled written discovery motion work, depositions, hearings preparation, trial documents preparation, civil cases statutes citation, contract drafting. Provided support to attorneys through all phases. Utilized ability to effectively and timely prioritize and organize a substantial amount of work. Utilized excellent verbal and written communication skills integrated with client customer service, strong problem-solving skills utilization, constant attention to detail and accuracy. Fostered client relationships and maintained utmost client confidentiality privilege of case management.

• Maintained high level of customer service, tenant relationship management. Utilized effective communication and interpersonal skills, in high volume customer calls, leasing, property management, property inquiries, executed skilled management and organization. Necessitated leasing sales quotas. Prepared lease documents to ensure accuracy of all paperwork. Collected security deposits, and other fees associated with leases. Showed properties to prospective tenants, answered questions about the executive suites, property. Responded to tenant inquiries and requests in a timely manner. Maintained accurate files, records of all leases, tenant information.