GINA MUGLIA
Tampa,FL
Summary
Recent graduate with foundational knowledge in Sterile Processing and hands-on experience gained through academic projects and externships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
South Beach Tanning Company
01.2017 - 12.2023
- Developed and implemented customer satisfaction strategies, increasing loyalty and retention
- Trained and mentored team members, enhancing job performance and reducing turnover
- Resolved employee conflicts through policy guidance, maintaining a harmonious workplace
- Scheduled and conducted interviews, ensuring quality hires and thorough reference checks
- Enforced customer service standards, resolving issues to uphold service quality.
Receptionist/Secretary
Central Florida Testing Laboratory Inc.
01.2022 - 01.2023
- Managed reception and phone system for smooth operations
- Handled office inventory and purchase orders to maintain supplies
- Distributed mail, managed couriers, and prepared accurate documents
- Created welcome packages for new hires to enhance onboarding
- Implemented a filing system to reduce retrieval time and improve efficiency
- Prepared correspondence and reports with correct formatting and grammar.
Administrative Assistant/Executive Assistant
Devoted Creations
01.2018 - 01.2019
- Supported the executive team with scheduling and calendar management
- Organized filing systems for documents while ensuring accuracy and confidentiality
- Processed invoices using accounting software
- Entered data into spreadsheets with Microsoft Excel and Sage
- Handled phone calls and emails for effective business communication
- Coordinated product shipment logistics with vendors, boosting revenue.
Education
Sterile Processing Technician
Concorde Career Institute
Tampa, FLHigh School Diploma - undefined
James Madison High School
05.2014
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- HIPAA Compliance
- Sterilization techniques
- Infection Control
- Cross-training abilities
- Patient confidentiality
- Quality Control
Certification
- BLS Certification, 08/2024 - 08/2026
- Healthcare Sterile Processing Association (HSPA) │ Certified Registered
Central Service Technician (CRCST)
Timeline
Receptionist/Secretary
Central Florida Testing Laboratory Inc.
01.2022 - 01.2023
Administrative Assistant/Executive Assistant
Devoted Creations
01.2018 - 01.2019
Manager
South Beach Tanning Company
01.2017 - 12.2023
High School Diploma - undefined
James Madison High School
- BLS Certification, 08/2024 - 08/2026
- Healthcare Sterile Processing Association (HSPA) │ Certified Registered
Central Service Technician (CRCST)
Sterile Processing Technician
Concorde Career Institute
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