Gina Oliver
Gastonia,NC
Summary
Experienced professional with a strong history of building business relationships and providing top-notch customer service. Skilled in problem-solving and conflict resolution, with over two years in the casino industry and over 30 years in insurance. Ready to grow my skills and add value to your organization.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Players Services Supervisor
Catawba Two Kings Casino
Kings Mountain, NC
08.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Creating daily schedules and setting up and implementing promotion for the day or gift giveaway.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored direct report employees in their career development, sharing knowledge of previous experience to help them achieve success within the industry.
- Oversaw compliance with industry regulations and company policies, ensuring a confidential, safe and legal operational environment.
Players Services Representative - Part Time
Catawba Two Kings Casino
Kings Mountain, NC
05.2023 - 08.2023
- Input customer information in database to create accounts for players cards. Promoted special offers and events to players driving higher attendance and participation. Assisted in weekly promotions & gift giveaways.
- Streamlined processes for faster transactions, reducing wait times for guests at the Player Services desk.
- Managed high volumes of incoming inquiries via phone, or in-person interactions while maintaining professionalism under pressure.
- Acted as a liaison between players and the casino, addressing any concerns or questions with prompt attention and professionalism.
- Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
Licensed Insurance Agent
Ewing Insurance Agency
02.2002 - 08.2023
- Responsibilities include managing insurance agency office by independently reviewing client accounts to efficiently quote and underwrite new business insurance policies for personal auto, home and business accounts. Process endorsement changes to policies, take payments and run daily reports to balance cash drawer to daily intake of money.
Commercial Insurance Rater/Insurance Adjuster
Travelers P & C
02.1992 - 02.2002
- Rated commercial accounts by inputting customer information and details to assist Underwriters in quoting commercial insurance policies and processed endorsements for changes needed on accounts. Proficient inputting data in Excel and Word programs. Then transferred to the claims dept and became state licensed adjuster to handle personal and commercial auto claims. Job involved contacting customers on a timely basis to interview and determine negligence of accident and review coverages of policy. Also handled total loss auto claims for personal and commercial lines for the southeast region. Assisted in traveling to locations to set up Total Loss Depts for the company and train employees on process of handling a total loss and to recognize fraudulent claims as well and if Special Investigation Unit should be involved.
Front Office Manager
Food Lion
08.1990 - 02.1992
- Managed front office and employees such as schedules for cashiers and baggers. Oversaw their daily work. Counted out cash tils for registered and ran daily reports to balance out money. Handled large sums of money on a daily basis. Checked in vendor and ran daily reports for bank deposits and register intake.
Education
2 yr diploma - Computer Programming
Gaston College
Dallas, NC01.1991
Skills
- Proficient in Microsoft Word & Excel
- Faxing, scanning, emailing documents, basic computer skills and phone use
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Staff discipline
- Team building
- Policy enforcement
Certification
Currently hold a NC Gaming License & NC Insurance Agents license
Timeline
Players Services Supervisor
Catawba Two Kings Casino
08.2023 - Current
Players Services Representative - Part Time
Catawba Two Kings Casino
05.2023 - 08.2023
Licensed Insurance Agent
Ewing Insurance Agency
02.2002 - 08.2023
Commercial Insurance Rater/Insurance Adjuster
Travelers P & C
02.1992 - 02.2002
Front Office Manager
Food Lion
08.1990 - 02.1992
2 yr diploma - Computer Programming
Gaston College