Gina Pagnanelli
Jupiter
Summary
Detail-oriented Executive Assistant adept at managing complex calendars, ensuring information confidentiality, and streamlining communication. Committed to enhancing operational efficiency and supporting high-level executives.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Optum Healthcare
Lake Success, NY
07.2021 - Current
- Supported President/CMO and the Vice President of Operations. Managed calendars, scheduling meetings and appointments to optimize time efficiency.
- Coordinated travel arrangements, ensuring compliance with corporate policies and cost-effectiveness.
- Liaised with internal departments and external partners to facilitate effective communication and project collaboration.
- Organized company events and meetings, fostering team engagement.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and databases to track sites.
Executive Assistant
VP Industries
New Hyde Park, NY
09.2015 - 07.2021
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical tasks.
- Managed communication between executives and stakeholders, enhancing information flow and collaboration.
- Developed and maintained comprehensive filing systems for confidential documents, improving retrieval efficiency.
- Organized high-level meetings, travel and events, overseeing logistics to ensure seamless execution.
Administrative Assistant
Endoscopy Center of Long Island
Garden City, NY
06.2012 - 09.2015
- Coordinated patient scheduling (6 operating rooms) to optimize appointment flow and minimize wait times.
- Facilitated communication between patients and healthcare providers to address inquiries and resolve issues promptly.
- Trained new administrative staff on office protocols and software systems for improved operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed medical records and maintained strict confidentiality in compliance with HIPAA regulations.
- Assisted in insurance verification processes, ensuring accuracy in billing and claims submissions.
Education
Early Childhood
Nassau Community College
Garden City, NYSkills
- Executive support
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Meeting planning
- Presentation development
Timeline
Executive Assistant
Optum Healthcare
07.2021 - Current
Executive Assistant
VP Industries
09.2015 - 07.2021
Administrative Assistant
Endoscopy Center of Long Island
06.2012 - 09.2015
Early Childhood
Nassau Community College