Gina Prokop
G Point Smorgasbord Philippines
Windham Center,ME
8
years of professional experience
Dynamic and dedicated professional with extensive experience in customer service at G Point Smorgasbord Philippines. Proven ability to enhance guest satisfaction through effective order accuracy and organization.
Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Restaurant Server
1 Year 6 Months- Provided exceptional customer service to enhance dining experiences.
- Assisted in menu presentation and explained daily specials to guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and utensils.
Front Desk Receptionist
4 Months- Processed customer requests and complaints, enhancing service quality.
- Maintained accurate records of visitor information and office supplies inventory.
- Collaborated with team members to streamline front desk operations and improve efficiency.
Restaurant Server
16 Years 4 Months- Adapted quickly to changing priorities during peak service hours.
- Handled customer inquiries and resolved issues with professionalism.
- Supported team members during busy shifts to improve workflow efficiency.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Caregiving
Skills
Customer satisfaction
Order taking
Organization
Guest service
Cleanliness
Cleaning and sanitizing
Dining area maintenance
Order accuracy
Timeline
Restaurant Server
G Point Smorgasbord Philippines
04.2017 - 10.2018Read More
Front Desk Receptionist
Convergys
03.2016 - 07.2016Read More
Restaurant Server
La Carinosa Grill
05.2010 - 2015Read More
Saint Augustine School of Nursing
No Degree from Caregiving
Read More
Banquerohan National High School
Read More