Gina Rencher
Tampa,FL
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Koizi Hibachi & Sushi
Brandon, FL
05.2023 - 10.2024
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Chilis's Bar and Grill
Brandon, FL
03.2021 - 08.2022
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Filled condiments and napkin containers during slack periods.
- Followed health safety guidelines when preparing and serving food products.
Call Center Representative
Charter Spectrum
Tampa, Florida
01.2020 - 12.2021
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Consulted with customers to resolve service and billing issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Middleton High School
Tampa, FL05-2017
Skills
- Team member support
- POS operation
- Guest engagement
- Cleanliness standards
- Quality control
- Table resetting
Timeline
Server
Koizi Hibachi & Sushi
05.2023 - 10.2024
Server
Chilis's Bar and Grill
03.2021 - 08.2022
Call Center Representative
Charter Spectrum
01.2020 - 12.2021
High School Diploma -
Middleton High School