Gina Robb
CINCINNATI,OH
Summary
Detail-oriented Medical Assistant known for strong clinical documentation and patient scheduling skills. Experience in managing electronic health records and coordinating patient care, driving improved clinic workflow and patient satisfaction.
Compassionate Medical Assistant with over 18 years of experience delivering patient-focused care and ensuring HIPAA compliance. Skilled in clinical documentation, effective patient scheduling, and fostering strong relationships to enhance overall patient satisfaction.
Overview
29
29
years of professional experience
Work History
Medical Assistant
TriHealth- Good Samaritan Hospital
Cincinnati, OH
08.2008 - Current
- Administered patient care procedures, ensuring compliance with safety protocols and hospital standards.
- Assisted healthcare providers with examinations, enhancing patient comfort and operational efficiency.
- Coordinated patient scheduling and follow-ups, improving appointment adherence and clinic workflow.
- Managed electronic health records, ensuring accuracy in documentation and data security.
- Trained new staff on best practices for patient interaction and administrative duties, fostering team development.
- Developed educational materials for patients on treatment plans and preventive care, promoting health literacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
Bartender
Friday's
Cincinnati, OH
08.1997 - 01.2004
- Crafted innovative cocktails and beverages to enhance guest experience.
- Maintained a clean and organized bar area, ensuring compliance with health standards.
- Trained and mentored new staff on drink preparation and service protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Developed strong customer relationships, resulting in increased repeat patronage.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Implemented upselling techniques that improved overall sales performance.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Seton High School
Cincinnati, OH05-1990
Associate of Science - Medical Assistant/ Pharmacy Technician
National College
Cincinnati, OH08-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- First aid
- Medical supply inventory
- Medical office administration
- Complex Problem-solving
- Adaptable
- Patient relations
- Patient management
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Diagnostic procedures
- Valid [state] driver's license
- Healthcare software proficiency
- Companionship and emotional support
- Medical equipment operation
- Insurance claims
- Family education
- Diagnostic testing assistance
- Patient bathing
- Electrocardiographic rhythm recognition
- Chronic disease management
- Specimen labeling
- Insurance authorizations
Timeline
Medical Assistant
TriHealth- Good Samaritan Hospital
08.2008 - Current
Bartender
Friday's
08.1997 - 01.2004
Associate of Science - Medical Assistant/ Pharmacy Technician
National College
High School Diploma -
Seton High School