GINA L. SOARES
Chesapeake,Virginia
Summary
Experienced in daily face to face, telephone and email customer service. Driven performer equipped to handle multiple administrative tasks effectively.
Overview
16
16
years of professional experience
Work History
Office Manager
Hurricane Gymnastics, Inc.
08.2019 - Current
- Maintain gym database to include customer information, class schedule and account balances for approximately 500 students
- Interface with customers to register for classes, take payments, and resolve account balance disputes
- Schedule staffing and supervise staff for all recreational classes
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Internship Student
Sentara Healthcare
09.2021 - 12.2021
- Gained knowledge of HIM including Reimbursement, Coding, Credentialing, Release of Information and Clinical Documentation Improvement
- Introduced to frequently used HIM software including 3M Coding and EPIC Resolute
- Participated in activities that assisted in connecting an overall understanding of different HIM functions, roles, and responsibilities.
- Developed professional skills through hands-on experiences, including time management and effective communication.
Project Assistant
Lynxnet, LLC
11.2016 - 01.2019
- Interpreted Federal and DoD wide policies related to the budget, financial reporting, financial management, generally accepted accounting principles and generally accepted audit standards
- Monitored and analyzed data to track operating programs, and evaluated their effectiveness for strategic goals, and plan improvements.
Contracts Specialist
Raytheon Technical Services Company, LLC
03.2015 - 02.2016
- Provided contractual support for the full contract life-cycle from pre-proposal requirements through contract closure for various types of contracts with the U.S
- Department of Defense customers and Defense prime contractors
- Participated in proposal preparation, input contract award data into the contracts database system, maintained contracts files, reviewed and evaluated RFP’s, supported customer interface and documentation activities, negotiated contracts and modifications to include terms and conditions, non-disclosure agreements, and teaming agreements.
Contracts Administrator
Raytheon Technical Services Company, LLC
08.2008 - 03.2015
- Provided contractual support for the full contract life-cycle from pre-proposal requirements through contract closure for various types of contracts with the U.S
- Department of Defense customers and Defense prime contractors
- Participated in proposal preparation, input contract award data into the contracts database system, maintained contracts files, reviewed and evaluated RFP’s, supported customer interface and documentation activities, negotiated contracts and modifications to include terms and conditions, non-disclosure agreements, and teaming agreements.
Education
AS in Health Information Management -
Tidewater Community College
Virginia Beach, VA05.2022
BS in Acquisition and Contract Management -
Strayer University
Chesapeake, VA01.2010
AS in Business Administration, Cum Laude -
Tidewater Community College
Virginia Beach, VA01.2001
Test, Measurement and Diagnostic course (1342 hours) -
Lowry Air Force Base
Denver, Colorado01.1990
Skills
- Data Accuracy
- Meticulous Attention to Detail
- Customer Service
- Issue and Complaint Resolution
- Analytical and Critical Thinking
Timeline
Internship Student
Sentara Healthcare
09.2021 - 12.2021
Office Manager
Hurricane Gymnastics, Inc.
08.2019 - Current
Project Assistant
Lynxnet, LLC
11.2016 - 01.2019
Contracts Specialist
Raytheon Technical Services Company, LLC
03.2015 - 02.2016
Contracts Administrator
Raytheon Technical Services Company, LLC
08.2008 - 03.2015
AS in Health Information Management -
Tidewater Community College
BS in Acquisition and Contract Management -
Strayer University
AS in Business Administration, Cum Laude -
Tidewater Community College
Test, Measurement and Diagnostic course (1342 hours) -
Lowry Air Force Base
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