Summary
Overview
Work History
Education
Skills
Accomplishments
Cooking and gardening
Additional Information
Timeline
Generic

Gina Spangler

York,PA

Summary

Enterprising Commerical Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.


Innovative Branch Manager successfully building customer relationships in business and retail banking. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. In-depth knowledge of credit offerings and financial services.

Overview

17
17
years of professional experience

Work History

Commercial Branch Manager

M&T Bank
West York , PA
04.2018 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Protected company assets with strategic risk management approaches.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

Retail Regional Sales Manager

M&T Bank
York, Lancaster, Lebanon, PA
01.2006 - 04.2018
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing and motivating high-performing sales team.

Education

High School Diploma -

Central York High School
York, PA

Skills

  • Public Speaking
  • Branch Operations Management
  • Business Development
  • Customer Service
  • Prioritizing and Planning
  • Coaching and Mentoring
  • Management of Financial Resources
  • Commercial Lending
  • Staff Recruitment and Hiring
  • Business Relationship Management
  • Financial Analysis
  • Banking Products and Services
  • Customer Accounts Management
  • Account Reviews
  • Adaptable to Changing Conditions
  • Problem Anticipation and Resolution
  • Operational Efficiency
  • Cross-Selling and Upselling
  • Conflict Resolution
  • Team Supervision

Accomplishments

  • Member of York Downtown Rotary
  • Prior chair of Rotary fundraising silent auction
  • Currently on 3 Rotary Committees (Communications, Registration, and New membership).
  • Repeatedly received recognition from superiors for excellence in service.
  • Mentor for new Rotary members
  • Member of York County Hispanic Coalition
  • Partner with West York Borough, St. James Church in West York, and West York Missionary Church for Stop the Violence Event.
  • Board member of Pappas House
  • Board member of Accountability for Life


Cooking and gardening

Passion for good food and feeding people

Additional Information

Over 30 years of banking experience with M&T


Increased sales and achieved goals at South Richland and West York Branch


Multisite managed both South Richland and West York Branch for over 1 year


Submitted deals in PACE for approval 100% approval rating in 2022


Achieving call goals as well as laser focus on prospecting


Achieving Sales goals for last 4 years


Developed business plan for Multi cultural branch develpment


Knowledge of current business banking portfolio


Develop and cultivate COI network for referrals


Excellent at Multitasking and Prioritization

Timeline

Commercial Branch Manager

M&T Bank
04.2018 - Current

Retail Regional Sales Manager

M&T Bank
01.2006 - 04.2018

High School Diploma -

Central York High School

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Gina Spangler