Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Stoops

Lehigh Acres,FL

Summary

Experienced dispatcher skilled in field personnel management and creative problem-solving. Exceptional at optimizing routes, prioritizing calls, and scheduling drivers. Adept at handling concerns with a self-directed and flexible approach.

Overview

4
4
years of professional experience

Work History

Dispatcher

Powerhouse Home Services
Fort Myers, FL
04.2024 - Current
  • Resolved customer complaints related to service issues or delays.
  • Updated records of driver locations, delays, and cancellations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Arranged for repairs to restore service and schedules.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Ordered supplies or equipment to issue to personnel.
  • Identified locations and needs of callers to accurately send assistance.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.

Permitting Coordinator

Best Home Services
Naples, Florida
06.2022 - 04.2024
  • Provided guidance on best practices for obtaining necessary permits in a timely manner.
  • Prepared reports on permit status and progress for management review.
  • Developed procedures for tracking, monitoring, and filing of all necessary paperwork.
  • Analyzed data related to permit approvals or denials to identify areas for improvement.
  • Processed payments associated with permit applications and renewals.
  • Drafted letters requesting additional information from applicants when needed.
  • Reviewed and updated existing permits to ensure compliance with local regulations.
  • Maintained accurate records of all permits issued including expiration dates and fees paid.

Dispatcher

Statewide Security Of Florida
Fort Myers, FL
03.2020 - 05.2022
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Developed strategies for improving efficiency within the dispatch department.
  • Participated in team meetings discussing changes in procedures or processes.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Education

Cosmetology - Cosmetology

Sunstate Academy
Fort Myers, FL
06-2011

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05-2004

Skills

  • Driver communication
  • Schedule Management
  • Dispatch Coordination
  • Adjusting routes
  • Critical thinker
  • Route Planning
  • Training new hires
  • Schedule Coordination
  • Document Review
  • Site Inspections
  • Research abilities
  • Microsoft Office
  • Payment Collection
  • Building Codes
  • Customer Service
  • Multitasking
  • Application Review
  • Money Handling
  • Self Motivation
  • Problem-solving abilities
  • Professionalism
  • Time Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Database updates

Timeline

Dispatcher

Powerhouse Home Services
04.2024 - Current

Permitting Coordinator

Best Home Services
06.2022 - 04.2024

Dispatcher

Statewide Security Of Florida
03.2020 - 05.2022

Cosmetology - Cosmetology

Sunstate Academy

High School Diploma -

North Fort Myers High School
Gina Stoops