Experienced dispatcher skilled in field personnel management and creative problem-solving. Exceptional at optimizing routes, prioritizing calls, and scheduling drivers. Adept at handling concerns with a self-directed and flexible approach.
Overview
4
4
years of professional experience
Work History
Dispatcher
Powerhouse Home Services
Fort Myers, FL
04.2024 - Current
Resolved customer complaints related to service issues or delays.
Updated records of driver locations, delays, and cancellations.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatched drivers to meet daily delivery needs for company customers.
Arranged for repairs to restore service and schedules.
Relayed work orders, messages or information using telephones or two-way radios.
Ordered supplies or equipment to issue to personnel.
Identified locations and needs of callers to accurately send assistance.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Kept detailed and updated records of calls in physical and electronic databases.
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Permitting Coordinator
Best Home Services
Naples, Florida
06.2022 - 04.2024
Provided guidance on best practices for obtaining necessary permits in a timely manner.
Prepared reports on permit status and progress for management review.
Developed procedures for tracking, monitoring, and filing of all necessary paperwork.
Analyzed data related to permit approvals or denials to identify areas for improvement.
Processed payments associated with permit applications and renewals.
Drafted letters requesting additional information from applicants when needed.
Reviewed and updated existing permits to ensure compliance with local regulations.
Maintained accurate records of all permits issued including expiration dates and fees paid.
Dispatcher
Statewide Security Of Florida
Fort Myers, FL
03.2020 - 05.2022
Created daily reports detailing response times, call volumes, and other pertinent information.
Resolved customer complaints related to service issues or delays.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Developed strategies for improving efficiency within the dispatch department.
Participated in team meetings discussing changes in procedures or processes.
Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Education
Cosmetology - Cosmetology
Sunstate Academy
Fort Myers, FL
06-2011
High School Diploma -
North Fort Myers High School
North Fort Myers, FL
05-2004
Skills
Driver communication
Schedule Management
Dispatch Coordination
Adjusting routes
Critical thinker
Route Planning
Training new hires
Schedule Coordination
Document Review
Site Inspections
Research abilities
Microsoft Office
Payment Collection
Building Codes
Customer Service
Multitasking
Application Review
Money Handling
Self Motivation
Problem-solving abilities
Professionalism
Time Management
Teamwork and Collaboration
Problem-Solving
Database updates
Timeline
Dispatcher
Powerhouse Home Services
04.2024 - Current
Permitting Coordinator
Best Home Services
06.2022 - 04.2024
Dispatcher
Statewide Security Of Florida
03.2020 - 05.2022
Cosmetology - Cosmetology
Sunstate Academy
High School Diploma -
North Fort Myers High School
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