GINA TORRES
Round Rock,TX
Summary
Accomplished Program Director at Texas Department of Family & Protective Services, adept in program leadership and child welfare. Spearheaded initiatives reducing caseload backlog by optimizing processes, enhancing service delivery through community outreach, and implementing evidence-based practices. Skilled in data analysis and problem-solving, significantly improved child safety outcomes.
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
13
13
years of professional experience
Work History
PROGRAM DIRECTOR
Texas Department Of Family & Protective Services
07.2021 - Current
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission of child safety.
- Reduced caseload backlog by optimizing workflow processes and prioritizing high-need cases.
- Developed partnerships with local organizations to offer additional resources and services to clients, expanding the scope of support provided.
- Guided team in referring families to community agencies and organizations to meet treatment needs.
CHILD PROTECTIVE INVESTIGATIONS SUPERVISOR
Texas Department Of Family Protective Services
08.2017 - 07.2021
- Advocated for needed resources within the organization and community at large to enhance service delivery options for children and families experiencing complex challenges.
- Managed complex cases requiring intensive intervention strategies while maintaining a focus on safety and permanency planning for children involved.
- Coordinated multidisciplinary teams comprising social workers, therapists, educators, medical professionals, legal counsel, and other stakeholders to develop individualized service plans addressing each child's unique needs.
- Improved child welfare outcomes by implementing evidence-based practices and providing ongoing staff training.
CHILD PROTECTIVE INVESTIGATOR IV
Texas Department Of Family Protective Services
10.2015 - 08.2017
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Developed culturally sensitive approaches when working with diverse populations in order to better understand family dynamics and values.
ADOPTION SPECIALIST IV
Texas Department Of Family Protective Services
05.2012 - 10.2015
- Provided pre-and post-adoption counseling for adoptive families to promote smooth transitions and healthy family dynamics.
- Maintained detailed case files to track progress, communicate updates with key stakeholders, and ensure timely completion of all steps in the adoption process.
- Evaluated prospective adoptive parent profiles for compatibility with available children waiting for placement, maximizing chances of successful matches.
- Collaborated closely with foster care agencies to facilitate seamless transitions for children moving from foster care to adoptive homes.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Education
Master of Science - Criminal Justice
Texas A&M International University
Laredo, TX05.2016
Bachelor of Arts - Political Science
Texas A&M International University
Laredo, TX05.2012
Skills
- Effective leader
- Program Leadership
- Staff Development
- Service planning
- Data Analysis
- Community Outreach
- Problem-Solving
- Child Welfare
- Child Abuse Evaluation
- Customer service experience
- Performance standards and analysis
- Policy and procedure improvements
- Community outreach
- Coaching and mentoring
- Organizational leadership
- Documentation and reporting
- Training and development
LANGUAGES
Spanish
Native or Bilingual
Timeline
PROGRAM DIRECTOR
Texas Department Of Family & Protective Services
07.2021 - Current
CHILD PROTECTIVE INVESTIGATIONS SUPERVISOR
Texas Department Of Family Protective Services
08.2017 - 07.2021
CHILD PROTECTIVE INVESTIGATOR IV
Texas Department Of Family Protective Services
10.2015 - 08.2017
ADOPTION SPECIALIST IV
Texas Department Of Family Protective Services
05.2012 - 10.2015
Bachelor of Arts - Political Science
Texas A&M International University
Master of Science - Criminal Justice
Texas A&M International University
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