Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Vinciguerra

Marengo,IL

Summary

Reliable worker who is able to work alone or with team members to complete tasks. Attentive and alert with a commitment to continuously improving the quality and timeliness of work.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Circle K
Marengo, IL
09.2024 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Developed strong customer relationships to encourage repeat business.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Strengthened customer retention by offering discount options.

Production Associate

Woodstock Sterile Solutions
Woodstock, IL
11.2022 - Current
  • Inspected and repaired products to meet project expectations.
  • Evaluated printed components to comply with quality control standards.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Diligently maintained safety and quality standards.

Laborer

Forcefield Flooring Concepts
DeKalb, IL
07.2017 - 06.2024
  • Operated and maintained a variety of equipment including hand and power tools.
  • Measure, mix, and apply material in accordance with data sheet specifications.
  • Create a safe, organized and efficient work area.
  • Inventory and organize stock of materials.

Production Operator

Creative Employment Solutions
Houston, TX
11.2020 - 05.2021
  • Temporary Agency Employee stationed at Abbott Laboratories Binax Now facility in Gurnee, Il.
  • Communicated with co-workers to improve unit production.
  • Operated machines and performed production tasks to manufacture company products.
  • Monitored production line, watching for pile-ups or jams.
  • Recognized defective material and reported issues to management.

Break Operator

Fabrik Molded Plastics
Mchenry, IL
05.2016 - 05.2017
  • Provided team members with the training required to operate heavy machinery in a safe and efficient manner
  • Operated presses in the absence of team members during lunch and break periods
  • Responsible for the assembly and stocking of packing materials
  • Performed quality checks and recorded data when required
  • Cleaned and setup work stations in accordance with product guidelines
  • Maintained close communication with Press Technicians and Quality Assessment to ensure product was in compliance with current standards

Pharmacy Technician

Walmart Pharmacy
Woodstock, IL
11.2014 - 02.2016
  • Worked with insurance companies to process claims, resolve problems and obtain payments
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
  • Established and updated patient profiles, including lists of medications and insurance details
  • Processed prescription transfer requests from competitors
  • Filled and processed prescriptions to ensure prompt and efficient patient care

Customer Service Supervisor

Walmart
Woodstock, IL
02.2014 - 11.2014
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models
  • Answered customer requests with friendly, knowledgeable service and support
  • Delivered continuous training to associates to maximize performance and customer relations skills
  • Addressed customer inquiries to increase customer satisfaction ratings
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service
  • Evaluated and authenticated returns, exchanges and voids

Assistant Store Manager

Dollar General
Cortland, IL
09.2010 - 11.2011
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Coached and developed store associates through formal and informal interactions
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
  • Promoted and supported strong relationships with local community organizations in surrounding area
  • Processed credit and debit card payments and returned proper change for cash purchases
  • Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels
  • Balanced registers, safe and deposits in accordance with daily sales recordings

Developmental Services Person

Search Inc.
Chicago, IL
10.2007 - 08.2010
  • Communicated with clients with compassion while enforcing policies and procedures.
  • Monitored and reported client progress, set backs and behaviors to supervisors.
  • Collaborated with Coworkers to plan activities that encouraged clients to work toward set goals.

Education

GED -

Walter State Community College
Morristown, TN
2007

Skills

  • Compliance requirements
  • New hire orientation
  • Training and development
  • Inventory control
  • Team leadership
  • Customer service focus
  • Resourceful nature
  • Friendly and outgoing

Timeline

Customer Service Representative

Circle K
09.2024 - Current

Production Associate

Woodstock Sterile Solutions
11.2022 - Current

Production Operator

Creative Employment Solutions
11.2020 - 05.2021

Laborer

Forcefield Flooring Concepts
07.2017 - 06.2024

Break Operator

Fabrik Molded Plastics
05.2016 - 05.2017

Pharmacy Technician

Walmart Pharmacy
11.2014 - 02.2016

Customer Service Supervisor

Walmart
02.2014 - 11.2014

Assistant Store Manager

Dollar General
09.2010 - 11.2011

Developmental Services Person

Search Inc.
10.2007 - 08.2010

GED -

Walter State Community College

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