Gina Wickel
Vero Beach,USA
Summary
My desire is for a forever work position where I can continually grow with skills and proficiency. I strive to excel both with individual tasks and with team goals. I love learning new things and then becoming a master of them. I work very well with people and believe I can be a great asset for the right company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Intake Representative
Cleveland Clinic
03.2021 - Current
- Working in the ER in many roles from basic intake of patients to assisting with the ambulance intake.
- Maintained strict confidentiality of all patient information according to HIPAA guidelines.
- Scheduled admissions for new clients based on bed availability and level of care needed.
- Received and Verified Financial and Insurance information. Processed all related transactions and followed up to make sure monies were received, deductibles, balances, etc.
- Monitored and updated patient intake information in electronic medical records systems.
- Documented detailed notes in patient files regarding interactions during intake process.
- Developed great multitasking skills, maintained grace and kindness under pressure.
Rehabilitation Technician
Brennity
11.2017 - 10.2019
- Coordinated the work team in the rehabilitation program.
- Supported staff and coordinated logistics for therapy appointments.
- Worked directly with doctors and therapists to further the patient's rehabilitation process.
- Supervised and assisted with Physical Therapy exercises
- Handle various paperwork and related administrative tasks
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Nursing Assistant
Cleveland Clinic
07.2016 - 09.2017
- Provided Basic Care to Patients as well as assisting them in their daily activities.
- Showed compassion and patience for patients' welfare.
- Used my communication skills to reduce patient stress and mitigate conflicts within staff and patient.
- Assisted with admissions, discharges and transfers to maintain consistent care delivery.
- Kept accurate records and handled confidential information with discretion.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Rehabilitation Technician
Pal Garden
11.2013 - 01.2016
- Supervised patients completing physical and occupational therapy work under guidance of therapists.
- Prepared and maintained therapy equipment for patient sessions.
- Helped patients with mobility problems move between rooms and equipment.
- Contacting Physicians for administrative assistance and authorizations.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Store Supervisor of Operations
Cagayan de Oro
02.2001 - 08.2005
- General Manager of customer relations and finance.
- Managed inventory audits, financial reconciliations, accounts receivables and sales reporting.
- Identified new opportunities to increase sales and achieve store targets.
- Set clear expectations for team performance, trained others on proper procedures and implementing reviews and corrective actions.
- Received and acted on customer feedback to boost return custom rate.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
Education
Diploma -
Kilikili Wao Lanao Del Sur
03.1990
Undergrad - Associate - Nursing
Fortis Institute
01.2026
Undergrad - Associate - Nursing
Indian River State College
Vero Beach, Florida08.2021
UnderGrad - BS - Civil Engineering
Cagayan de Oro College
03.1999
Diploma - undefined
Cathedral School of Technology
03.1995
Skills
- Reliable and loyal
- Efficient multitasker
- Great financial math skills
- Medical terminology knowledge
- Active listening
- Critical thinking
- Customer service
- Problem-solving abilities
LANGUAGE
English - Fluent
Tagalog - Fluent
Visaya - Fluent
Ilocano - Fluent
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Intake Representative
Cleveland Clinic
03.2021 - Current
Rehabilitation Technician
Brennity
11.2017 - 10.2019
Nursing Assistant
Cleveland Clinic
07.2016 - 09.2017
Rehabilitation Technician
Pal Garden
11.2013 - 01.2016
Store Supervisor of Operations
Cagayan de Oro
02.2001 - 08.2005
Undergrad - Associate - Nursing
Fortis Institute
Undergrad - Associate - Nursing
Indian River State College
UnderGrad - BS - Civil Engineering
Cagayan de Oro College
Diploma - undefined
Cathedral School of Technology
Diploma -
Kilikili Wao Lanao Del Sur
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