Ginamarie Tucci
Dollar General
Bloomsburg,PA
34
years of professional experience
Assistant Store Manager coordinating daily retail operations, customer service, and team support while overseeing 8+ registers per shift in a high-volume store setting. Balances cash handling, inventory control, and front-end operations while keeping shifts organized and store standards on point. Brings a long arc of customer-facing and collections work that supports steady judgment, clear communication, and calm problem-solving.
Work History
Store Manager
8 Years- Handle [number] customer issues weekly on the sales floor and at checkout.
- Manage inventory management routines to keep stock organized, replenished, and ready for customer demand.
- Support merchandising standards by maintaining clean product presentations and adjusting displays to promote sales.
- Coordinate staff scheduling and day-to-day supervision to keep coverage aligned with store traffic.
Caregiver
5 Years- Assisted clients with bathing, dressing, grooming, and other daily living activities.
- Monitored client comfort and reported changes in condition to appropriate family members or supervisors.
- Prepared meals and snacks according to client needs, preferences, and routine schedules.
- Maintained a clean, safe living area by completing light housekeeping and organization tasks.
10 Months
- Explained repayment terms clearly to customers and documented agreed payment commitments accurately.
- Resolved account disputes professionally and used customer issue resolution to keep conversations productive.
- Tracked delinquent balances, updated notes, and maintained organized records for follow-up and compliance.
- Handled borrower questions professionally and applied customer issue resolution to address repayment concerns.
- Recorded call outcomes, promises to pay, and balance updates to maintain accurate collection notes.
- De-escalated difficult conversations using conflict resolution while protecting professionalism and account consistency.
4 Months
- Resolved customer inquiries and complaints with clear, professional communication in a fast-paced call setting.
- Explained product and service options to customers, matching recommendations to their needs and concerns.
- Maintained accurate account notes and order details to support consistent follow-up and service quality.
3 Months
- Documented payment commitments and account notes accurately to support follow-up and consistent collection records.
- Resolved customer concerns with clear, professional communication during sensitive repayment conversations.
- Used conflict resolution to handle difficult calls while keeping discussions focused on repayment next steps.
2 Months
- Reviewed account details and contacted customers about overdue credit card balances.
- Documented call notes and updated account records after each customer interaction.
- Explained payment options clearly while handling questions and concerns with professionalism.
10 Years 3 Months
- Coordinated team schedules and daily coverage to keep collection operations organized and responsive.
- Coached staff on collection standards, customer issue resolution, and conflict resolution to support consistent call handling.
- Prepared sales reporting and status updates for leadership, highlighting account trends and delinquency concerns.
5 Months
- Answered patient calls, resolved routine questions, and directed concerns to the appropriate clinical staff.
- Processed cash payments and maintained accurate front-desk transactions throughout the day.
- Maintained reception area organization, prepared forms, and supported smooth daily patient flow.
5 Years 7 Months
- Coordinated billing follow-up and collections tasks to support timely account resolution and office cash flow.
- Supported physical therapy staff by organizing schedules, preparing visit materials, and keeping daily operations on track.
- Handled patient questions and resolved front-desk issues with a calm, service-focused approach.
Education
High School Diploma
Skills
Inventory management
Merchandising
Cash handling
Loss prevention
Sales reporting
Team supervision
Staff scheduling
Performance coaching
Customer issue resolution
Conflict resolution
Section name
Salary negotiable
Timeline
Store Manager
Dollar General
11.2018 - CurrentRead More
Caregiver
01.2013 - 01.2018Read More
RJA Capital
06.2012 - 04.2013Read More
VRM
09.2010 - 09.2010Read More
Dial America
05.2010 - 09.2010Read More
National Recovery Group
11.2009 - 02.2010Read More
Creditors Interchange
09.2009 - 11.2009Read More
Wells Fargo Auto Finance
01.1999 - 04.2009Read More
Warren Hills Family Health Center
07.1998 - 12.1998Read More
Hackensack Physical Therapy
11.1992 - 06.1998Read More
Saddle Brook High School
High School Diploma
Read More