Gina Vargas Castillo
Fullerton,CA
Summary
Driven professional, ready to apply education in the workplace. Offers a strong work ethic, adaptability, and exceptional interpersonal skills. Recognized for maintaining meticulous records and fostering a collaborative work environment. Experienced in software and applications, the ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
Work History
Customer Care Representative/Claims Coordinator
Collectors Universe Inc
Santa Ana, CA
Current - Current
- Resolves customer complaints through effective communication.
- Answers customer inquiries and provides accurate information regarding products and services.
- Develops strong customer relationships to encourage repeat business.
- Collaborates with internal teams to streamline workflows and procedures.
- Maintains up-to-date knowledge of industry standards and best practices.
- Reviewed and verified claim submissions for collectibles and trading cards effectively.
- Created legal settlement agreements and shipping loss releases that are communicated with customers for company confidentiality and non-disclosures.
- Kept a daily record on multiple spreadsheets for insurance and company payouts.
Work Study
South Coast College
Orange, California
12.2019 - 06.2022
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks accurately and efficiently.
Front Office Assistant
Hoag Memorial Hospital
Newport Beach, CA
04.2019 - 12.2019
- Handled incoming and outgoing calls from outside medical facilities and patients.
- Shipped and received patient medical slides and blocks for doctor consultations.
- Reviewed patient reports and enforced HIPAA for patient confidentiality in data entry.
- Updated patient information regularly from medical-shared applications.
Customer Care Claims Representative
United HealthCare
Cypress, CA
10.2017 - 02.2019
- Handled incoming and outgoing calls from a national call pool to gather accident and injury details from current patients in order to correctly process their medical claims.
- Maintained detailed records of all caller interactions to ensure that all representatives have the correct information.
- Gathered accurate patient information to help reimburse any payments not liable to the health plan.
- Directed calls to appropriate departments or management, as needed.
Attractions Attendant
Walt Disney Company
Anaheim, CA
10.2014 - 06.2018
- Collaborated with supervisors to plan, develop, and implement new techniques to improve company goals.
- Maintained extremely well customer service and social skills.
- Resolved multiple customer complaints.
- Well-trained in keeping the workspace efficient in a fast-paced environment.
- Very team oriented and experienced in cultural diversity.
Education
Voice Court Reporting -
Arlington Career Institute
Arlington, TX12-2025
Court Reporting -
South Coast College
Orange, CAOrange, CA
Skills
- Bilingual: Spanish
- Multi-tasking
- Organized and detail-oriented
- Ethical
- Good computer skills
- Excellent communication abilities
- Court reporting software
- Courtroom etiquette
- Editing and proofreading
- Transcription accuracy
- Active learning
- Legal documentation and reporting
- Computer-aided transcription
References
References available upon request.
Timeline
Customer Care Representative/Claims Coordinator
Collectors Universe Inc
Current - Current
Work Study
South Coast College
12.2019 - 06.2022
Front Office Assistant
Hoag Memorial Hospital
04.2019 - 12.2019
Customer Care Claims Representative
United HealthCare
10.2017 - 02.2019
Attractions Attendant
Walt Disney Company
10.2014 - 06.2018
Voice Court Reporting -
Arlington Career Institute
Court Reporting -
South Coast College
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