Gina Vargas Castillo
Fullerton,CA
Summary
Driven professional, ready to apply education in the workplace. Offers a strong work ethic, adaptability, and exceptional interpersonal skills. Recognized for maintaining meticulous records and fostering a collaborative work environment. Experienced in software and applications, the ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Care Representative/Claims Coordinator
Collectors Universe Inc
Santa Ana, CA
06.2022 - Current
- Answers customer inquiries and provides accurate information regarding products and services.
- Develops strong customer relationships to encourage repeat business.
- Collaborates with internal teams to streamline workflows and procedures.
- Reviewed and verified claim submissions for collectibles and trading cards effectively.
- Created legal settlement agreements and shipping loss releases that are communicated with customers for company confidentiality and non-disclosures.
- Kept a daily record on multiple spreadsheets for insurance and company payouts.
Work Study
South Coast College
Orange, California
12.2019 - 06.2022
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks accurately and efficiently.
Front Office Assistant
Hoag Memorial Hospital
Newport Beach, CA
04.2019 - 12.2019
- Handled incoming and outgoing calls from outside medical facilities and patients.
- Shipped and received patient medical slides and blocks for doctor consultations.
- Reviewed patient reports and enforced HIPAA for patient confidentiality in data entry.
- Updated patient information regularly from medical-shared applications.
Customer Care Claims Representative
United HealthCare
Cypress, CA
10.2017 - 02.2019
- Handled incoming and outgoing calls from a national call pool to gather accident and injury details from current patients in order to correctly process their medical claims.
- Maintained detailed records of all caller interactions to ensure that all representatives have the correct information.
- Gathered accurate patient information to help reimburse any payments not liable to the health plan.
- Directed calls to appropriate departments or management, as needed.
Attractions Attendant
Walt Disney Company
Anaheim, CA
10.2014 - 06.2018
- Collaborated with supervisors to plan, develop, and implement new techniques to improve company goals.
- Maintained extremely well customer service and social skills.
- Resolved multiple customer complaints.
- Well-trained in keeping the workspace efficient in a fast-paced environment.
- Very team oriented and experienced in cultural diversity.
Education
Voice Court Reporting -
Arlington Career Institute
Arlington, TX 10.2024 - 12.2025
Court Reporting -
South Coast College
Orange, CAOrange, CA
Skills
- Bilingual: Spanish
- Multi-tasking
- Organized and detail-oriented
- Ethical
- Good computer skills
- Excellent communication abilities
- Court reporting software
- Real-time transcription software
- Courtroom etiquette
- Editing and proofreading
- Transcription accuracy
- Active learning
- Legal documentation and reporting
- Computer-aided transcription
Timeline
Voice Court Reporting -
Arlington Career Institute
10.2024 - 12.2025
Customer Care Representative/Claims Coordinator
Collectors Universe Inc
06.2022 - Current
Work Study
South Coast College
12.2019 - 06.2022
Front Office Assistant
Hoag Memorial Hospital
04.2019 - 12.2019
Customer Care Claims Representative
United HealthCare
10.2017 - 02.2019
Attractions Attendant
Walt Disney Company
10.2014 - 06.2018
Court Reporting -
South Coast College