Ginger Ashworth
Martinsville,VA
Summary
Reliable professional with a strong background in dental hygiene and insurance claims management. Known for meticulous record-keeping and exceptional customer service. Prepared to contribute expertise in data entry and administrative support for seamless operations.
Overview
38
38
years of professional experience
Work History
Dental Hygienist
Donald J Wright DDS
Eden, NC
07.1988 - Current
- Provided comprehensive dental cleanings and oral health assessments to enhance patient care.
- Educated patients on preventive dental practices and post-treatment care to promote long-term oral health.
- Collaborated with the dental team to develop customized treatment plans for diverse patient needs.
- Implemented infection control protocols to maintain a safe and hygienic clinical environment.
- Streamlined appointment scheduling processes, optimizing patient flow and reducing wait times significantly.
- Conducted thorough periodontal evaluations, identifying potential issues early to facilitate timely interventions.
- Enhanced patient satisfaction through effective communication and empathetic care delivery during procedures.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Managed multi-line phone systems, efficiently directing calls to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming atmosphere and smooth check-in process.
- Scheduled appointments, coordinating calendars for staff and clients seamlessly.
- Maintained accurate records of incoming and outgoing correspondence for efficient tracking.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payment records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved data privacy compliance with meticulous management of sensitive information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive a positive first impression for visitors.
- Collected insurance and payments received in the mail, processed transactions and updated relevant records.
Education
Associate of Applied Science - Dental Hygiene
Guilford Technical Community College
Jamestown, NC06-1988
Skills
For the last 10 years I have been responsible for handling Insurance claims and payments I also have been processing all incoming payments and handle the deposits for the office If needed I contact insurance companies to handle any questions or issues
Patient management
I am extremely detail oriented, conscientious, reliable, and hard working Currently I would like to retire and transition to remote data entry work
Timeline
Dental Hygienist
Donald J Wright DDS
07.1988 - Current
Associate of Applied Science - Dental Hygiene
Guilford Technical Community College