Ginger J. Clement
Salisbury,NC
Summary
Dynamic and results-driven professional with a strong background in retail and customer service, notably as a Sales Floor Supervisor at Kohls Department Store. Proven expertise in visual merchandising and shrinkage reduction, coupled with exceptional multitasking abilities. Committed to enhancing customer satisfaction and fostering team collaboration for optimal performance.
Overview
27
27
years of professional experience
Work History
Sales Floor Supervisor
Kohls Department Store
11.2016 - Current
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Unloaded and unboxed over 10K incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
Deputy Clerk
Rowan County Register of Deeds
08.2009 - 06.2015
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Edited and proofread over 50 documents daily for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed all Marriage license obtained and returned.
Senior Bank Teller
Farmers and Merchants Bank
07.1998 - 11.2008
- Maintained a $10K balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Demonstrated proficiency in operating various banking systems, ensuring seamless transaction processing for customers.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Diploma - Word Processing And Accounting
Salisbury Business College
Salisbury, NC06-1988
Skills
- Retail Keyholder
- Retail Visual Merchandising
- Shrinkage Reduction Techniques
- Effective Multitasking
- Effective Time Management
- Precision in Execution
- Consistent Dependability
- Customer Service Excellence
- Accurate Cash Handling Expertise
- Strong Work Ethic
Timeline
Sales Floor Supervisor
Kohls Department Store
11.2016 - Current
Deputy Clerk
Rowan County Register of Deeds
08.2009 - 06.2015
Senior Bank Teller
Farmers and Merchants Bank
07.1998 - 11.2008
Diploma - Word Processing And Accounting
Salisbury Business College
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