Ginger Delisle
INDIAN ROCKS BEACH,Florida
Summary
Driven Client Service Consultant with a track record of enhancing customer satisfaction and loyalty at Evolve Medical Holding LLC. Excelled in performance tracking and multi-line phone systems, achieving sales benchmarks consistently. Demonstrated exceptional coordination and documentation skills as a Surgery Scheduler at Morton Plant Hospital, adept at managing over 200 outpatient procedures daily. Effective Client Service Consultant with two years of experience in services. Adept at modern sales techniques and persuasion with success at maintaining individual client relationships. Committed to raising company profits and remembering details.
Overview
16
16
years of professional experience
Work History
Client Service Consultant
Evolve Medical Holding LLC
11.2021 - 09.2024
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Maintained detailed client records with both personal and payment information.
- Provided customers with information about company offerings and answered questions about features, costs, and delivery.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Educated clients on services and products available.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Surgery Scheduler
Morton Plant Hospital, Baycare Health System
08.2008 - 06.2022
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for Doctors offices and Morton plant patients 200 a day.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Answered phone calls and messages for 30-physician all medical facility, scheduling appointments, and handling patient inquiries.
- Worked in admitting and Registration 5 yrs proficient in Bed control Registration scheduling and reception.
Education
High School Diploma -
Eastside High School
Gainesville, FLSkills
- Performance Tracking
- Sage 50 Accounting
- Documentation requirements
- Multi-line phone systems knowledge
- Patient Registration
- Appointment Scheduling
- Reviewing patient information
- Emergency room experience
- Patient Interviews
- Medical Terminology
- Patient Scheduling
- Data Entry
- Problem-solving aptitude
- Task Prioritization
- Professional Demeanor
- Outpatient Procedures
- Scheduling Tests and Procedures
Timeline
Client Service Consultant
Evolve Medical Holding LLC
11.2021 - 09.2024
Surgery Scheduler
Morton Plant Hospital, Baycare Health System
08.2008 - 06.2022
High School Diploma -
Eastside High School
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