Ginger Garner

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• Provided support and advocacy for consumers regarding their claims and insurance policies.
• Addressed customer inquiries and resolved issues efficiently through phone, chat, and email communications.
• Assisted consumers in understanding their coverage and navigating the claims process.
• Maintained up-to-date knowledge of company policies and procedures to provide accurate information.

• Researched drug information by consulting references such as the Physicians' Desk Reference and other sources.
• Ensured compliance with HIPAA regulations regarding privacy of patient information.
• Collaborated with other members of the health care team concerning patient care plans.
• Scheduled pharmacy prescription orders.
• Processed copay payments.

•Adhered to DEA laws and production scales.

• Packaged control substance in cage/vault area
• Adhered to all SOP and DEA requirements
• Processed customer returns and input product information via excel spreadsheet.

• Scheduled pharmacy prescription orders
• General account explanation
• Copay and billing reconciliation.

• Ensured quality care
• Handled billing inquiries
• Troubleshoot customer devices
• Answered company questions
• Advised customers the best solution to save money.