Ginger Parker
Calvert City,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Conduent Business Services
Campbellsville, KY
11.2022 - Current
Worked for the client Kentucky State DCBS .
Assisted clients with SNAP applications and answer general questions about state benefits.
Customer Relations
Spectraforce Technologies Inc.
South Carolina
07.2022 - Current
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Customer Service Representative
TeleTech Holdings
11.2019 - 03.2022
- Worked for the client, UnitedHealth Care.
- Assisted members with their MA plans, benefits, billing, Coverage Gap issues, made outbound calls to PMG, and filed appeals for members.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Comprehensive Diploma - College Prep
Lyon County High School
Eddyville, KY05.1991
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Multitasking and Prioritization
- De-escalation Techniques
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Retention Strategies
- Order and Refund Processing
- Understanding Customer Needs
- Time Management
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
- First-Tier Technical Support
- Establishing and Maintaining Customer Relationships
- Call Volume and Quality Metrics
- Inbound and Outbound Calling
- Patient and Empathetic
- Multi-Line Phone Systems
Timeline
Customer Service Representative
Conduent Business Services
11.2022 - Current
Customer Relations
Spectraforce Technologies Inc.
07.2022 - Current
Customer Service Representative
TeleTech Holdings
11.2019 - 03.2022
Comprehensive Diploma - College Prep
Lyon County High School