Ginger Presley
Hartselle,AL
Summary
Dedicated and compassionate professional with a solid background as a Medical Assistant, eager to leverage strong interpersonal skills in a customer service role. Expertise in patient relations, active listening, and problem resolution complements a proven ability to manage sensitive information and multitask effectively in fast-paced environments. Committed to delivering exceptional service with empathy and professionalism, ensuring positive experiences for clients and colleagues. Transitioning into customer service presents an exciting opportunity to apply healthcare experience in a new context while continuing to prioritize client satisfaction.
Overview
18
18
years of professional experience
Work History
Medical Assistant/ Scribe
Decatur ENT
08.2013 - Current
- Delivered excellent service by greeting patients, addressing concerns, and ensuring a positive experience throughout their visit.
- Scheduled appointments, managed patient inquiries, and coordinated with providers to maintain efficient workflow.
- Handled high-volume phone calls and responded to questions with empathy and professionalism.
- Assisted patients in understanding procedures, billing questions, and follow-up care instructions.
- Resolved issues by collaborating with medical staff and ensuring patients felt heard and supported.
- Maintained accurate documentation through EMR medical software while protecting patient privacy and adhering to HIPAA standards.
- Provided front desk support including answering phones, verifying insurance, and updating patient records.
- Delivered clear explanations to patients regarding procedures, insurance coverage, and scheduling.
Critical Care Technician
Decatur Morgan Hospital
03.2009 - 07.2013
- Provided direct, quality patient care in activities of daily living under the supervision of a certified nurse.
- Maintained and documented patient information pertaining to ongoing treatment.
- Prepared patients for cardiac procedures and monitoring patients post procedure.
- Provided emotional support to patients.
Administrative Assistant
Encore Sports Enhancement Center
06.2007 - 01.2009
- Oversaw daily office operations to ensure efficiency and productivity.
- Handled phone calls and served as first point of contact for customers as front desk reception.
- Handled inquiries, complaints, and service issues promptly and professionally.
- Managed schedules and customer appointments.
- Maintained accurate records, reports, and databases.
- Processed payments accurately and efficiently.
Education
Associate of Science Degree -
Calhoun Community College
07-2013
High School Advanced Diploma -
Speake High School
05-2004
Skills
- Customer Service and Support
- Conflict Resolution
- Problem Solving
- Data Entry and Record Management
- Strong Interpersonal skills including communication, empathy, and patience
- Strong organizational skills and attention to detail
- Excellent work ethic and dependability
- Proficient in Greenway EMR Medical Software, Modernizing Medicine EMR software, and Microsoft Office Software Suite (Word, Excel, PowerPoint)
Timeline
Medical Assistant/ Scribe
Decatur ENT
08.2013 - Current
Critical Care Technician
Decatur Morgan Hospital
03.2009 - 07.2013
Administrative Assistant
Encore Sports Enhancement Center
06.2007 - 01.2009
Associate of Science Degree -
Calhoun Community College
High School Advanced Diploma -
Speake High School
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