Summary
Overview
Work History
Education
Skills
Timeline
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GINGER STILTNER

Alabaster,AL

Summary

Research and collaborate with colleagues to maintain and develop new techniques on how to improve the resolution of each case while developing my leadership capacity to the utmost level of professionalism and confidentiality when providing efficient customer service to stakeholders.

Overview

17
17
years of professional experience

Work History

Probate Supervisor

PNC BANK
01.2021 - Current
  • Supervise coach and develop a team of 6 claim specialists.
  • Monitor trends, ensuring data-driven choices eliminate risks.
  • Coordinate with multiple departments regarding responsive documents and document retention.
  • Create and implement policies and procedures for effective management.
  • Coordinate with legal departments as necessary to ensure legal notices are answered.
  • Make timely and accurate decisions while following all compliance policies and procedures.
  • Provide oversight of risk transfer on secured deceased products.
  • Handle all aspects necessary on probate proof of claim filing process.
  • Attend all team meetings to resolve technical and project issues.
  • Audit accounts worked by team members to ensure consistency.
  • Managing vendor relationships to ensure the best deals across the field, 100% uninterrupted procurement requirements, and lasting partnership.


Bankruptcy/Probate Default Section Manager

BBVA COMPASS BANK
01.2017 - 01.2021
  • Ensured that bankruptcy and probate team members statued accounts correctly.
  • Managed a portfolio and is responsible for developing and implementing monthly billing periodic statements for bankruptcy loans.
  • Coordinated with legal, audit and credit/loan policy departments as necessary to ensure compliance of negotiated workout agreements, within established company policies and regulatory agencies ordinances.
  • Ensured the enforcement of banks rights and remedies if a negotiated workout plan proves not feasible and/or further default ensues.
  • Worked closely with counsel, and court appointed receivers and others in enforcement proceedings, seeking to maximize the recovery of non performing assets.
  • Coordinated and established liquidation value of bank collateral in conjunction with appraisers.
  • Developed loan plans and implemented; resolves issues with the goal of maximizing loss.
  • Maintenance and updating of credit files with appropriate documentation.
  • Worked with 2 vendors to ensure documents and payments posted timely.
  • Built and maintained quality relationships with external vendors.
  • Timely recommends risk rating adjustments as needed, updating loan loss recognition and required accruals.
  • Monitors covenant compliance ensures required financial reporting and the resolution of any documented exceptions.
  • Processed right to offset on probate accounts.
  • Monitored trustee payments and posted to bankruptcy accounts.

Bankruptcy Department/Support Specialist Proof III

REGIONS BANK
01.2008 - 01.2017
  • Monitored motions, file claims with the court and coordinate the execution of reaffirmation agreements.
  • Assisted in the preparation of counsel for court appearances.
  • Monitored all Adversary Proceedings and performed necessary action to avoid losses to the financial institution.
  • Handled correspondence for attorneys, trustees and customers.
  • Maintained up to date forms and local rules for all of the United States Bankruptcy Courts.
  • Attended conferences for professional development with updates to Bankruptcy laws as the rules change.

Education

Paralegal Certification

Jefferson State Community College
Birmingham, AL

Mass Communications and Radio and Broadcasting

Jefferson State Community College
Birmingham, AL

Business Contracts - Certification

Cornell University

Skills

  • Training and mentoring
  • Goal-Oriented
  • Strategic Planning
  • Complex Problem-Solving
  • Staff Development
  • Effective Communication
  • Attention to Detail
  • Team Collaboration
  • Issue Research
  • Processes and procedures
  • Operations Management
  • Process Monitoring and Improvement
  • Inventory Oversight
  • Microsoft Office, Excel, Debt Manager, Lexis, SharePoint, Tableau, Outlook Contract Management
  • Problem-solving abilities

Timeline

Probate Supervisor

PNC BANK
01.2021 - Current

Bankruptcy/Probate Default Section Manager

BBVA COMPASS BANK
01.2017 - 01.2021

Bankruptcy Department/Support Specialist Proof III

REGIONS BANK
01.2008 - 01.2017

Paralegal Certification

Jefferson State Community College

Mass Communications and Radio and Broadcasting

Jefferson State Community College

Business Contracts - Certification

Cornell University

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